Windows 10: MICROSOFT STORE

**{ NOTE : GAMELOFT’S TERMS &CONDITIONS CLAIMS THAT “ ALL PURCHSED ITEMS ARE DELIVERED AND SHOULD BE AVAILABLE FOR USE

IMMEADIATLY , IF SERVER PERMITS}** ^^&THIS HAS NO BEARING ON THIS ISSUE ^^





I know refunds not your concern , so with no thanks to

Gameloft & Microsoft store support teams , I tracked down &

Located where I had to submit my request for refund , simple

Process. TOOK >3 MINS< OF MY TIME , BUT THERE IS A 72 HOUR WAITNG

PERIOD .

THE TRANSACTION FOR SALE OF THE ITEM THAT WAS NEVER OBTAINABLE

FOR MY GAMEPLAY IN “ SNIPER FURY “ WAS ON JUNE 30 , 2020 9:00 PM PST . FIRST

INQUIRY WAS SENT TO GAMELOFT CUSTOMER CARE & MICROSOFT STORE TO QUESTION

WHY P[URCHASED ITEM WAS NOT DELIVERED WERE EMAILED APPROX AT 10:30 PM PST

AS TIME PAST TO KEEP BOTH SUPPORT UP TO DATE , THAT ITEM HAD NOT BEEN DELIVERED

TO MY ACCOUNT , I ALSO ADDED ,IF FOR SOME REASON THE SUPPORT AGENT SEE’S THAT

DELIVERY IS DONE , TO NOTIFY ME IMMEDIATELY AND IWILL DO THE SAME ONCE I HAVE THE

ITEM .

I SENT THE LAST OF 5 EMAILS TO BOTH SUPPORT TEAMS {GAMELOFT&MICROSOFT STORE} ONJULY 1 5:30AM PST OF THESE 10 EMAILS I SENT , I RECEIVED TWO STOCK RESPONSES ONE FROM EACH SUPPORT TEAM THAT MOST LIKELY

ARE GENERATED BY A MACHINE AI TECH . BOTH RESPONSES ADVISING THSAT THEY ARE

LOOKING INTO THE ISSUE.

JULY 1 , 2020 7:30 PM I CHECK MY GAME INVENTORY FOR THIS ITEM AND IT WAS NOT LOCATED IN MY GAMEPLAY LEVEL , SENT OUT INQUIRIES TO BOTH SUPPORT TEAMS , WITHIN THE HOUR I GET A RESPONSE GAMELOFT CUSTOMER CARE STATING THAT ACCORDING THEIR SYSTEM THE PURCHASE ITEM WAS DELIVERED , I WENT THRU THE

GAMES INVENTORY “ THE SHOP “ AND ALL ACCESSIBLE AREAS AND NOTHING . SO 24 HOURS AFTER THE PURCHASE oRDER # 5470336177 AND ITEM IS NOT TO BE FOUND

ANYWHERE IN THE GAME ACCESSIBLE BY ME . I REPLY WITH MY FINDINGS AND RECEIVE

A RESPONSE FROM GAMELOFT SUPPORT ON JULY 1 ,2020 9:15 PM PST GIVING MORE

INFORMATION ABOUT THE ITEM > {ITEM: WEAPON FOR GAMEPLAY} < NOW FOR THE

FIRST TIME I AM GETTING THE FULL DATA ON THIS WEAPON , NONE OF THIS INFORMATION

WAS GIVEN PRIOR TO PURCHASE ,. AFTER NOW SEEING THE ITEMS COMPLETE DESCRIPTION

I HAD A PRETTY GOOD IDEA WHAT THE ISSUE WAS AND THAT’S WHEN I SENT OUT TWO MORE

EMAILS ONE TO GAMELOFT AND ONE TO MICROSOFT STORE *****{MICROSOFT SUPPORT AFTER THEIR FIRST RESPONSE , DID NOT RESPONE FURTHER}** THESE EMAILS WERE

REQUESTS FOR A REFUND OF $29.99 . THE PRICE OF THE ITEM I CANNOT RECEIVE .

I REQUESTED THE REFUND , BECAUSE AFTER FINALLY RECEIVING INFORMATION THAT SHOULD HAVE BEEN MADE AVAILABLE TO ME PRIOR TO MAKING

THIS PURCHASE BECAUSE I WOULD HAVE NOT MADE THE PURCHASE AND I AM SURPRIZED

GAMELOFT/MICROSOFT ALLOWED THE TRANSACTION , NOT VERY SURPRISED SINCE I AM

THE ONLY ONE VICTIMIZED HERE THIS GAME WEAPON ORDER#5470336177 HAS REQUIREMENTS THAT HAVE TO BE MET BEFORE YOU CAN USE IT AND I DO NOT MEET

THE REQUIRE THE REQUIREMENTS YET , AT MY RATE OF ADVANCEMENT IN THE GAMEPLAY

WHICH IS BETTER THAN AVERAGE I WILL MEET THE REQUIREMENTS IN 4-6MONTHS , SO I THINK I HAVE GOOD REASON FOR A REFUND REQUEST

JULY 2 ,2020 3:00PM PST I HAVE A RESPONSE FROM GAMELOFT SUPPORT

I QUESS THEY AGREED WITH MY THEROY OF THE MISSING PURCHASE AND THAT IF I WANT

A REFUND , THAT I HAD TO CONTACT MICROSOFT STORE . NOW I AM UPSET , NOT ONLY DID THEY KICK ME TO THE CURB , IT WAS DUE TO THEIR NEGLIGENCE THAT THIS HAPPENED AND

ADDING FUEL TO THE FIRE , NOW I HAVE TO CONTACT A WEBSITE THAT OVER A 3 DAY

PERIOD AND MUTIPLE EMAILS AT LEAST 10 ABSWERED ONCE AND IT WAS A PREPARED

NOTICED MACHINE GENERATED . I SENT 4 MORE REQUEST FOR REFUND TO MICROSOFT STORE

THRU THE NIGHT , NO RESPONSE FROM MICROSOFT STORE , GAMELOFT WOULD REPLY WITH

THEIR TERMS ON REFUNDS ALL STANDARD COMPUTRER GENERATED MAILINGS. I WAS SENDING COPIES OF WHAT I SENT TO MICROSOFT. I LOGGED OFF JULY 3 ,2020 1:00AM PST

TODAY JULY 3 ,2020 3:30 PM PST , 62 HOURS SINCE ORIGINAL TRANSACTION & 24 hours since first refund request sent . I have an email

From Gameloft customer care received at 7:21 am pst today , I thought

Maybe a follow up on my status , lol no it was actually asking me if I

Was “satisfied” or “ unsatisfied “ with my experience using Gameloft customer

Care …. My issue is still pending , and after 3 days I search on my own and stumble on to a solution to began processing my refund which will take 72

more hours to review. Between Gameloft customer care and Microsoft store

{WHO I HAVE NOT HEARD FROM SINCE DAY 1} MY TIME SPENT ON THIS ISSUE IS A LOT

MORE THAN THIS LETTER SHOWS BECAUSE MY REQUEST FOR REFUND SHOULD HAVE BEEN

COMPLETED IMMEADIATELY DUE TO THE FACTS OF NEGLIGENCE ON GAMELOFT.COM.

JULY 3 , 2020 11:45 PM I BLAME LACK OF TRAINING AND SUPERVISION FOR EMPLOYEES ALSO WORK ETHICS , THIS ISSUE SHOULD HAVE NEVER HAPPEN GAMELOFT SHOULD HAVE ITEMS AVAILABLE TO PLAYERS WHO ALREADY MEET THE REQUIREMENTS OR

POST THE REQUIREMENTS SO ITS VISIBLE WHILE BROWSING ITEMS . BUT THE BIGGEST DOWNFALL WAS THAT WITH ALL THIS CORRESPONDENCE LAST 3 DAYS I WAS NOT ADVISED

WHAT I ACTUALLY HAD TO DO , THE WEBSITE I HAD TO FILE MY REQUEST WAS WITHXBOX.COM . I FOUND OUT BY ACCIDENT.. I CANNOT PROVE IT , BUT THE REASON I WAS

NOT GIVEN THIS INFORMATION AND I KNOW BOTH SITES KNEW, IS BECAUSE ON DIGITAL

ITEMS PURCHASED THERE ARE TIME LIMITS FOR REQUESTING REFUNDS , SO KEEP ME IN

THE DARK BY NOT TELLING ME , SEE GAMELOFT SUPPORT WASHES ITS HAND BY DECLARING

MICROSOFT STORE AS THE RESPONSIBLE PARTY , KNOWING MICROSOFT WOULD NOT RESPOND , DELAYING PROCESSS OR I JUST FORGET ABOUT IT, THIS WILL BE POST THRU MAY ACCOUNT

WITH THE BETTER BUSINESS BUREAU . COM . ^_^

THANK-YOU

:)

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Microsoft Store

Hi James,

To resolve your concern about Windows Store, we suggest for you to follow these steps:

• Press Windows key + R key to open Run.
• Type wsreset.exe and press
  Enter.
• Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

Let us know how it goes.

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.