Windows 10: Microsoft Surface Arc bluetooth Mouse - Bluetooth Low Energy GATT compliant HID Device Error 10

Getting Very frustrated with the Microsoft Surface Arc Bluetooth mouse.


I'm running it under a Dell Lattitude 7280 with a SSD drive

Windows 10 Entreprise Version 1703 os Build 15063.1746


The mouse is working fine for a while then, start lagging and then stops totally to work.

You can power it of, and restart th emouse, it's detected, Paired but does not work.

I'm forced to plug a cable mouse to be able to work.


Only solution to restart the mouse to work is to reboot the PC.


I have removed the Sleepmode - Intel for the Mouse as suggested by one of the trouble shoot note I have found. It improved by 50% reliability, but issue is not resolved.


I'm seriously deceived to be forced to reboot to use a Microsoft Surface Mouse Bluetooth so often, Battery is new.


Do I have a defect Mouse (About 1 year old)

:)

 

Problem with Bluetooth Low Energy GATT compliant HID device (Code 10)

Hello,

I'm having a BIG problem with Bluetooth Low Energy GATT compliant HID device - it displays error Code 10, and my Razer Atheris cannot work in bluetooth mode. I'm using Windows 10 Pro 1803 version (fresh installed, not upgraded).

The most strange thing is, that it worked flawlessly about half year (from fresh OS installation), and 2 days ago I've powered on my mouse, and it wasn't working (during this time
NOTHING changed, no additional app or driver was installed). So I've tried to unpair it, and pair it again, and now I have this error as above. Yesterday I've successfully updated Bluetooth drivers, to the newest version, and
it worked only 1 day (I have an Intel Wireless-AC 7260 WiFi card with Bluetooth integrated), and today nothing works. I mean when I unpair mouse, and pair it again, it's says "Connected", and after few seconds there is "Driver error".

I've already tried:

• Removing Razer atheris mouse from device manager (also unpairing, pairing it again)
• Removing Intel Wireless module (with drivers)
• Installing the newest driver from Intel website
• Installing "stock" BT driver from Win Update
• I cannot rollback drivers for Bluetooth Low Energy GATT compliant HID device (grayed out option)
• Troubleshooting Bluetooth module with Windows built-in troubleshooter
• It's an OS problem, because I've tried the same mouse, on the same laptop, but on Linux - it's working flawlessly.

 

Problem with Bluetooth Low Energy GATT compliant HID device (Code 10)

I've already tried it - doesn't work.

I don't have Delete the driver software for this device option when removing
Bluetooth Low Energy GATT compliant HID device.

 

Problem with Bluetooth Low Energy GATT compliant HID device (Code 10)

Hi,

Thank you for writing to Microsoft Community Forums.

According to the error code, the cause of the issue: the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does
not contain a “FailReasonString” value the message above is displayed.

Thank you for providing the information on troubleshooting steps that you have followed. As you mentioned that it worked yesterday, I would request you to follow the steps mentioned below:

1. Open Device manager.
   
2. Then navigate to the specific driver (Bluetooth Low Energy GATT compliant HID device).
   
3. Then right click on it and click on
   Properties.
   
4. Under Driver tab, click on
   Uninstall. You will see a confirmation prompt.
   
5. Please check the box net to
   Delete the driver software for this device.
   
6. Then click on OK. Now
   restart your device.
   

This will delete the drivers. Compatible drivers will be installed and you should be able to use the drivers. If you need additional assistance, please write back with make and model number of your computer.


We await your response,