Windows 10: Microsoft surface Arc Mouse disconnect issues

Discus and support Microsoft surface Arc Mouse disconnect issues in Windows 10 Drivers and Hardware to solve the problem; I have a Windows 10 64 bit OS. Recently purchased Microsoft surface Arc Mouse that’s Bluetooth connected. Initially worked like a champ. My older... Discussion in 'Windows 10 Drivers and Hardware' started by BobKowalski1, Jan 26, 2020.

  1. Microsoft surface Arc Mouse disconnect issues


    I have a Windows 10 64 bit OS. Recently purchased Microsoft surface Arc Mouse that’s Bluetooth connected. Initially worked like a champ. My older Logitech usb wireless mouse was giving me fits. The Arc mouse paired and worked great than suddenly it would freeze. I would access the Bluetooth settings area turn it on and off eventually occasionally it would start working. More often then not though the Bluetooth on/off switch would disappear off the settings page after selecting it a few times and the only way to get the mouse working again was to reboot my 5 year old computer boy that sucks. I followed the possible problems off the microsoft site, ie my computer software is up to date etc. I did see something about bluetooth power management settings. I went into the device manager and bluetooth and found no power settings to adjust. I really like the mouse i just want it to be reliable, is this fixable? Thanks

    :)
     
    BobKowalski1, Jan 26, 2020
    #1

  2. Arc Bluetooth mouse not working properly with Surface 3

    Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

    Below steps worked for me:

    • Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
    • Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
    • Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

    Everything works fine again.
     
    Wim van Wieren, Jan 26, 2020
    #2
  3. Surface Arc Mouse (2017) Stopped Working

    Hello Iver,

    For us to better assist you, confirm which build is currently installed on your device. To check, follow the steps below:

    • Press Windows key + R, then type in winver.
    • Click OK.

    Furthermore, we recommend performing the suggested workarounds on this
    article
    on how to troubleshoot performance issue with Surface Mouse and Microsoft Surface Arc Mouse. Also, try to download the
    Arc Touch Bluetooth Mouse
    app from the Windows Store to help you configure the device easily.

    We look forward to your response.

    Regards.
     
    Melchizedek Qui, Jan 26, 2020
    #3
  4. Iverology Win User

    Microsoft surface Arc Mouse disconnect issues

    Surface Arc Mouse (2017) Stopped Working

    Hello Melchizedek,

    My current build is Windows 10 Version 1703 (OS Build 15063.483).
    I tried all the troubleshooting you suggested below and although it indicates that my Surface Arc Mouse is “Connected” it still does not work.

    Thanks,

    Iver
     
    Iverology, Jan 26, 2020
    #4
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Microsoft surface Arc Mouse disconnect issues

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