Windows 10: Microsoft surface ergonomic keyboard problems reapeated key repaeating !!

hi

ive had this keyboard a couple of months

was fine at first

but now its like certain keys are being held down

nothign is stuck and this is random on random key presses


i have the microsoft sculpt keyboard also

when i plug this in its totally fine


on the surface ergonomic keyboard i uninstalled it and reinstalled

still getting the same problem

its doing the same on my surface pro 3 also !!!

sometimes the key will permanently stick and ill have to log off to release the problem


ive tried phoning customers services (if you want to call them that !!!)

but i get bounced from pillar to post and then the call center hangs up !! nice customer support there guys


so im posting here to hopefully get some answers and results

as these are not cheap keyboards so im not having dead money sat here doing nothing

i would like my products to work !


thanks


ps on a side not

PLEASE STOP FORCING SKYPE UPDATES ON US !!!

hell ive even blocked updates yet they keep coming !! really nice !!



dave

:)

 

Issues with Surface Ergonomic Keyboard

To isolate the concern, is your computer also freezing when you're not using the new keyboard? This is for us to know if the issue is being caused by the keyboard or a program on your computer.

In the meantime, kindly uninstall the Surface Ergonomic Keyboard drive, and then re-install it. To do this, follow the steps below:

• (Make sure the Surface Ergonomic Keyboard is connected) Right click the Start button.
• Click Device Manager.
• Expand Keyboards.
• Look for the driver of the Surface Ergonomic Keyboard. Right click the Surface Ergonomic Keyboard driver, and the choose,
  Uninstall.
• On the Confirm Device Removal dialog box, click the
  Delete the driver software for this device option to delete the driver package that was used for the device.
• After deleting the driver, visit this
  link and download the driver software.
• After downloading the driver software, run it to install.
• After installing the driver, restart your computer.
• After restarting, observe if your computer will freeze after waking up the Surface Ergonomic Keyboard.

After performing the steps, kindly share with us the result.

 

Issues with Surface Ergonomic Keyboard

Hi Eric,

Reading on this thread, I see that you have previously done necessary steps to resolve the issue with a Microsoft forum moderator. At this point, since we are working on a Surface Ergonomic keyboard, it will be best to refer you to our

Surface Answer's Desk for better assistance.

Also, since you have just recently purchased the Surface Ergonomic keyboard, let me also provide you a
link for a possible product exchange.

Feel free to post back if you will need further assistance.

 

Spire Announces Curvature Ergonomic Keyboard

Did you know that one in six computer users are suffering from some form of RSI (Repetitive Strain Injury) or Carpal Tunnel Syndrome? Mostly related to intensive use of a traditional keyboard and mouse. As part of our new ergonomic computing product line, Spire is rolling out products which will make your long hours of computing more comfortable and better for your wellbeing. The latest addition to our ergonomic line is the Curvature.

The Curvature series ergonomic Keyboards are high quality, multimedia keyboards, intended to relieve the strain of everyday computer use. The special curved and arched shape of this keyboard give your arms a more natural position and let's your wrists relax while typing, instead of the regular strained position with generic keyboards. Compatible with all current Windows OS and the latest MAC OS, this keyboard is widely compatible. The Curvature is build out of HIPS (high impact polystyrene) plastic and equipped with multimedia hot keys, connected through the 1.5m long USB cable and backed by 2 years manufacturer warranty.





Main Features:

• Curved and arched, ergonomic design
• Large palm rest and support
• Natural wrist and arm positioning
• Suitable for long computing hours
• Multimedia keyboard hot keys
• High-quality membrane key switch

Part number:

• SP-K4003-USB
• Codename: CURVATURE
• EAN/UPC: 6943051264035

MSRP:
Manufacturer suggested retail price:

• € 41,95 (Euro, ex VAT)
• $ 51,95 (Dollar, ex VAT)