Windows 10: Microsoft Surface pro 3 WiFi connectivity issue WIN10

I am having a huge problem with my wifi driver, it is the Marvell Avastar one. I have tried uninstalling the driver then resetting and the driver is up to date however still NOTHING. Here is the driver info



Name: WiFi

Description: Marvell AVASTAR Wireless-AC Network Controller

Physical address (MAC): c0:33:5e:e3:3c:bd

Status: Not operational

Maximum transmission unit: 1500

IPv4 address: 169.254.2.97/16

IPv6 address: fe80::6842:5849:97b3:261%18/64

DNS servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1

Connectivity (IPv4/IPv6): Disconnected



ANYTHING would be helpful,

Thanks.

:)

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Microsoft to update Surface Pro 3 firmware...

More

 

wifi issue on surface 3

Hi,


Thank you for posting the query on Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• Are you facing this issue after the firmware update?
• Did you make any changes prior to this issue?

As you mentioned that you’re not able to connect to Wi-Fi not only the surface 3 as well as other devices, so issue may not be with your surface 3 it may be with your ISP.

I suggest you to check with your ISP provide.



Keeps us posted on the status of the issue, so that we can help you better.