Windows 10: Microsoft Ultimate Word Games reset progress to Level 1

While playing Premium-paid gameplay in MUWG, I discovered I had a serious issue with progress being saved. Over time I learned if I went into game options and disabled cloud syncing and then re-enabled cloud syncing, my progress would save and I could quit MUWG without losing anything. I have done this since at least May of this year, always without issues.


This morning I did that same daily trick to save my progress, but upon re-enabling cloud syncing, the game claimed it detected an error in my cloud sync. It showed me two game progress saves, one 15 minutes newer than the other, both from this morning. I had to pick one, so I picked the newest save.


The cloud sync was then a success, but upon arriving back at the main menu, all my progress was reset to Level 1. All my various Achievements were still intact, but months of game play progress was gone. The game was acting if I was a new player, with its tutorial on how to play MUWG.


So far I have reset the Store. I have reset the game. I have uninstalled the game and re-installed it. All to no avail. Is my progress truly lost?

:)

 

Microsoft Ultimate Word Games

Hi Ian,

One possible reason as to why you're encountering this issue is due to an interruption with the game server. Here are the troubleshooting solutions that you may perform to resolve this issue:

Solution 1: Run apps troubleshooter

Running the Windows apps troubleshooter can help resolve issues with games and apps downloaded from the Windows Store. Click this

link to run this troubleshooter.

Solution 2: Check for updates

Keeping the game and the Windows 10 device up-to-date can help resolve common issues with games on Windows 10. Refer to the following links for the steps:

• Check for updates for apps and games from Windows Store
• How to get software and driver updates for Windows 10

Solution 3: Reset the game

Resetting the game from the Settings menu can help resolve corrupted game data. Here are the steps:

• Click Start and click Settings.
• Select System.
• Select Apps & features.
• Find the game and click Advanced options.
• Click Reset.
• Restart your device so that the changes can take effect. Launch the game and check if you'll encounter the same issue.

If the same issue occurs after following the aforementioned solutions, kindly get in touch with the Microsoft Ultimate Word Game community. They can help verify if there's a game server issue. Click this

link to submit a post.

You may also visit this
link for more information regarding Microsoft Ultimate Word Game.

Keep us posted with the progress. We'd be glad to further assist you.

 

Microsoft Ultimate Word Games

Microsoft Ultimate Word Games will not load. I have tried ALL recommended solutions listed to no avail.

 

Microsoft Ultimate Word Game

I am playing Microsoft Ultimate Word Game, when I try to go back to yhr game, it will not sync with the cloud, so i loose all progress.