Windows 10: Microsoft Ultimate Word Games will not connect to cloud

I have been using MUWG for years now, as well as other similar games like Solitaire, Sudoku, and Treasure Hunt.

For several weeks now, I am often unable to connect to the cloud data to sync. After starting the app, the MUWG letters show that it is Loading...
Several long minutes later is will say it failed to connect and allow me to retry or play without connecting.

I found another thread with a similar complaint, and followed all the directions there.
Reset, Restart, Uninstall and Re-install, Checked for updates, verified Win 10 Home 64b is fully updated,

In the past, I have been able to recover by uninstalling and reinstalling. However after 5 attempt in the last few days, I find that method no longer helps.

Do you have any new findings about this problem?

:)

 

Microsoft Ultimate Word Games won't connect to cloud

Hello Roger,



Thank you for replying.



I apologize for the delayed response.



I suggest you to
create a new user account and check, if you face the same issue while connecting Microsoft Ultimate Word Games to cloud.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Microsft Ultimate Word Games won't connect to the cloud

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your effort to work on this. I understand that you are unable to connect Microsoft Ultimate Word Games to cloud, I suggest you to have a look at the troubleshooting steps in the article

Microsoft Casual Games FAQ and see if that helps in resolving the issue.



However, as the issue is related to Microsoft Casual Games, we have a dedicated support team to look into this issue for you. Hence, I would suggest you post your query in the Microsoft Casual Games community. Please refer the section
Where can I find the Casual Games community? from the above article.

Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Ultimate Word Games won't connect to cloud

I run Windows 10 (upgrade from 8.1) on a Lenovo G7oo laptop. For the last couple of weeks, Microsoft Ultimate Word Games (MUWG) doesn't connect to the cloud. Every time I run the app, I get a "We can't connect to the cloud right now. Please try again later."
message and have to turn cloud sharing off to pla. I don't have this problem with Microsoft Mahjong, Microsoft Minesweeper or Microsoft Solitaire Collection. I asked for help at the Feedback Hub, but have heard nothing. How do I get MUWG to connect to the
cloud?

Thanks for any help you can give me.