Windows 10: Microsoft Update and Now Windows Live Mail emails won't open

Do hope somebody can help. I am elderly and non techie.....
Following last night's Microsoft update I find that emails are still coming in but they won't open.
The reply and send options are also greyed out.
In the panel where the email would be displayed is a message saying "Message could not be displayed. Windows Live Mail encountered an unexpected problem while displaying this message"
I can still access my Folders and can access and deal with emails in Virgin Webmail.
My windows version is Version 2004 (OS Build 19041.388
Many thanks

:)

 

microsoft windows live mail Not compatible with New Email systems


the email offered an update to windows live mail ,so I did it and now mail will not stay open ,,, I cant even get to the email to copy its contents here ,I will have to look on my other machine to get it ... I never line the new mail app ,just because it new maybe and not use to it, I will use outlook.com instead for Microsoft mail..

update
live mail staying open now , but I think the email said ,changes made in the next few weeks will make it use less in win8.1 and win10 .

 

Windows LIve Mail

Hi,

Thank you for posting in Microsoft Community.

It is possible that Mail.MsMessageStore file was corrupted. Please follow the steps below on how to repair the file:

• • 
    Which is the email client that you use to access your emails? Windows live mail or through mail app? Or do you access email via your Web Browser?
    
  • 
    If you use email client, what type of email account? (i.e. POP, IMAP, Exchange or other...)
    

I suggest you to follow the below steps and check if it helps if you access it through Windows live mail.



1. Restart the computer (this is to ensure that Live Mail is fully shut down, and that none of it's components are in use when the computer starts)



2. Press Windows+ X and select command prompt(Admin).

3. Copy the following (press Ctrl+C):



esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"



Note: the "" are necessary



4. Right click in the command prompt Window, and select Paste, so you now see the following:



C:\Windows\system32>esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"



5. Press enter. esentutl will now defragment the Live Mail database file



6. Once done, you can close the command prompt, and restart the PC again



If the issue persists, please notify us.



Thanks.

 

emails in windows live mail

Hi Angela,

Changes within the account settings may cause this issue. It's also possible that there are 2 identical e-mail accounts set up. Open
Windows Mail>Tools>Accounts and see if there are two identical accounts configured. For us to better assist you, we'd like to ask a few questions:

• Have you made any significant changes on your device prior to the issue?
• How many accounts do you have in Windows Live Mail?
• What have you tried so far to troubleshoot the issue?

Meanwhile, we recommend that you try repairing Windows Live Mail to check if it fixes the issue. Make sure to back up your files before performing a repair. Click this
link
for steps on how to back up your files. Follow these steps to repair Windows Live Mail:

• Press Windows key + X, select Control Panel from the list.
• Click on Programs, then Uninstall a program.
• Look for Windows Essentials.
• Right click on Windows Essentials and click on
  Uninstall/Change.
• Choose Repair all Windows Essentials program.
  

If the issue persists, we suggest that you uninstall and reinstall Windows Live Mail. To do so, follow the same steps but choose
Remove instead of Repair. You can download a fresh copy of Windows Live Mail
here.

Let us know how it goes.