Windows 10: Microsoft whiteboard on surface book frozen on open

seveiht · Apr 9, 2021

I was trying to share my whiteboard and realized I was logged into corporate teams rather than my personal live account so it wouldn't let me share.

So i selected log out on whiteboard with the intent to log in to my personal account...

Now when i open whiteboard it opens with a little red circle with two arrows and an exclamation point and everything is non-responsive.

How do i fix?

:)

Brink · Apr 9, 2021

Set the Microsoft Whiteboard app on Surface Hub Surface

Microsoft Whiteboard can now replace the existing whiteboard (Microsoft Whiteboard 2016) on your Surface Hubs, enabling new and advanced capabilities.

The existing Microsoft Whiteboard 2016 app for Surface Hub allowed co-authoring between two Surface Hubs when uses were signed in to the Whiteboard.

The new Microsoft Whiteboard app is available on any Windows 10 device (and other platforms in preview) and allows all participants to co-author simultaneously. It also saves your history of whiteboards and allows you to add or remove participants on the fly. A Web sharing link is also available.

On Surface Hub, you can use the two whiteboards side by side if you wish; This means you’ll be able to choose which whiteboard you want to use based on your needs.

Currently, the existing Microsoft Whiteboard 2016 is the default one, and will launch when starting a Skype for Business or Microsoft Teams call or when launching the Whiteboard app from the Start Menu or the Lock Screen tiles.

After installing the new Microsoft Whiteboard, you’ll need to manually open your desired whiteboard app after clipping the screen on the Surface Hub and paste the content you clipped.

With the recent Surface Hub update, you now have the option to remove the original Microsoft Whiteboard 2016 app and set the new Microsoft Whiteboard app as the default whiteboard for Surface Hub.

Prior to configuring your Surface Hub, please make sure you installed the October 2018 update for Surface Hub (KB4462939) and that your Surface Hub OS version is 10.0.15063.1418 to allow for the successful replacement of the whiteboards.

Use Microsoft Intune to replace the whiteboards

Leverage the power of Intune to remotely add, remove and set the default whiteboard for Surface Hub.

Follow this article to set Intune and the Microsoft Store for Business to push apps.

Next, make sure you acquire offline copies of both apps:

Microsoft Whiteboard 2016 in the Microsoft Store for Business

Microsoft Whiteboard in the Microsoft Store for Business

Wait for the store to sync with Intune and soon you’ll see both apps:

For each app, identify the Offline version of the app in Intune:

From the Apps list, click on the app and under ‘Overview’ confirm that the app supports device licensing:

Install

To push the Microsoft Whiteboard to your Surface Hubs, click ‘Assignments’.
In ‘Add Group’, for the assignment type choose ‘Required’.
Next, choose the groups you want to deploy the app to;
Select the desired groups and under ‘License Type’ choose Device Licensing as illustrated in the following image:

Click ok and save the assignment.

Remove

To remove the Microsoft Whiteboard 2016 app from your Surface Hubs:
After identifying the Offline version of the app, in ‘Add Group’, for the assignment type choose ‘Uninstall’.
Next, choose the groups you want to deploy the app to;
Select the desired groups and under ‘License Type’ choose Device Licensing as illustrated in the following image:

Click ok and save the assignment.

Sync

Initiate a sync from the Surface Hub or Intune, or wait for the next sync cycle. Within moments, you’ll see that the Microsoft Whiteboard 2016 app is replaced with the new Microsoft Whiteboard app:

Before

After

After completing these steps, the Microsoft Whiteboard app will replace the default Microsoft Whiteboard 2016 app on the Surface Hub and will launch when starting a Skype for Business or Microsoft Teams call or when launching the Whiteboard app from the Start Menu or the Lock Screen tiles.
Click to expand...

Source: Set the Microsoft Whiteboard app on Surface Hub Surface

Brink · Apr 9, 2021

Set the Microsoft Whiteboard app on Surface Hub

Microsoft Whiteboard can now replace the existing whiteboard (Microsoft Whiteboard 2016) on your Surface Hubs, enabling new and advanced capabilities.

The existing Microsoft Whiteboard 2016 app for Surface Hub allowed co-authoring between two Surface Hubs when uses were signed in to the Whiteboard.

The new Microsoft Whiteboard app is available on any Windows 10 device (and other platforms in preview) and allows all participants to co-author simultaneously. It also saves your history of whiteboards and allows you to add or remove participants on the fly. A Web sharing link is also available.

On Surface Hub, you can use the two whiteboards side by side if you wish; This means you’ll be able to choose which whiteboard you want to use based on your needs.

Currently, the existing Microsoft Whiteboard 2016 is the default one, and will launch when starting a Skype for Business or Microsoft Teams call or when launching the Whiteboard app from the Start Menu or the Lock Screen tiles.

After installing the new Microsoft Whiteboard, you’ll need to manually open your desired whiteboard app after clipping the screen on the Surface Hub and paste the content you clipped.

With the recent Surface Hub update, you now have the option to remove the original Microsoft Whiteboard 2016 app and set the new Microsoft Whiteboard app as the default whiteboard for Surface Hub.

Prior to configuring your Surface Hub, please make sure you installed the October 2018 update for Surface Hub (KB4462939) and that your Surface Hub OS version is 10.0.15063.1418 to allow for the successful replacement of the whiteboards.

Use Microsoft Intune to replace the whiteboards

Leverage the power of Intune to remotely add, remove and set the default whiteboard for Surface Hub.

Follow this article to set Intune and the Microsoft Store for Business to push apps.

Next, make sure you acquire offline copies of both apps:

Microsoft Whiteboard 2016 in the Microsoft Store for Business

Microsoft Whiteboard in the Microsoft Store for Business

Wait for the store to sync with Intune and soon you’ll see both apps:

For each app, identify the Offline version of the app in Intune:

From the Apps list, click on the app and under ‘Overview’ confirm that the app supports device licensing:

Install

To push the Microsoft Whiteboard to your Surface Hubs, click ‘Assignments’.
In ‘Add Group’, for the assignment type choose ‘Required’.
Next, choose the groups you want to deploy the app to;
Select the desired groups and under ‘License Type’ choose Device Licensing as illustrated in the following image:

Click ok and save the assignment.

Remove

To remove the Microsoft Whiteboard 2016 app from your Surface Hubs:
After identifying the Offline version of the app, in ‘Add Group’, for the assignment type choose ‘Uninstall’.
Next, choose the groups you want to deploy the app to;
Select the desired groups and under ‘License Type’ choose Device Licensing as illustrated in the following image:

Click ok and save the assignment.

Sync

Initiate a sync from the Surface Hub or Intune, or wait for the next sync cycle. Within moments, you’ll see that the Microsoft Whiteboard 2016 app is replaced with the new Microsoft Whiteboard app:

Before

After

After completing these steps, the Microsoft Whiteboard app will replace the default Microsoft Whiteboard 2016 app on the Surface Hub and will launch when starting a Skype for Business or Microsoft Teams call or when launching the Whiteboard app from the Start Menu or the Lock Screen tiles.
Click to expand...

Source: Set the Microsoft Whiteboard app on Surface Hub Surface

Brink · Apr 9, 2021

Updates for Surface Book and Surface Pro 4 - April 5th 2017

Today we’ve released updated drivers for Surface Book and Surface Pro 4. These include new driver updates for the Surface System Aggregator, Surface Integration, and the Intel(R) Precise Touch Device on Surface Book with the Windows 10 Creators Update installed, and Surface System Aggregator, Surface Integration, and the Intel (R) Precise Touch Device on Surface Pro 4 with the Windows 10 Creators Update installed. These updates resolve screen brightness issues when the device comes out of sleep, provide improvement to system stability, and adjust system hibernation defaults.

For Surface Book, the updates are available in MSI and ZIP format from the Surface Book Drivers and Firmware Page in the Microsoft Download Center. Click Download to download the following files:

SurfaceBook_Win10_15063_1701600_0.msi

SurfaceBook_Win10_15063_1701600_0.zip

For Surface Pro 4, the updates are available in MSI and ZIP formats from the Surface Pro 4 Drivers and Firmware Page in the Microsoft Download Center. Click Download to download the following files:

SurfacePro4_Win10_15063_1701601_0.msi

SurfacePro4_Win10_15063_1701601_0.zip

For your reference, here is a full list of the driver versions that are updated in this release and the improvements they provide:

Surface Book:

Surface System Aggregator Firmware (v90.1610.256.0) resolves screen brightness issue when devices come out of sleep.

Intel(R) Precise Touch Device (v1.2.0.83) improves system stability and performance.

Surface Integration (v1.1.328.0) adjusts system hibernation defaults.

Surface Pro 4

Surface System Aggregator Firmware (v103.1610.256.0) resolves screen brightness issue when devices come out of sleep.

Intel(R) Precise Touch Device (v1.2.0.83) improves system stability and performance.

Surface Integration (v1.1.121.0) adjusts system hibernation defaults.

Click to expand...

Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface

See also:

Microsoft Surface Book update history | Surface firmware updates

Microsoft Surface Pro 4 update history | Surface firmware updates

Windows 10: Microsoft whiteboard on surface book frozen on open

Microsoft whiteboard on surface book frozen on open

Microsoft whiteboard on surface book frozen on open

Microsoft whiteboard on surface book frozen on open

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