Windows 10: Microsoft Wireless Adaptor Support

Hello,We have a Wireless Display adaptor that continually resets or doesn't power on at at. Reset button doesn't help...How do I contact Microsoft support? Its less than a year old and our vendor says it should have a 1 year warranty. The support page isn't loading the PC Accessories sub menus and with over a thousand of these purchased for our district, we will need to know how to create service requests. We tried our Premier Support Rep, but they couldn't help.

:)

 

Microsoft Wireless Display Adaptor

Hi,

Thank you for posting your query in Microsoft Community.

We regret the inconvenience caused to you

I suggest you to refer the following articles and check if it helps.

• 
  How do I setup my Microsoft Wireless Display Adapter?
  

http://www.microsoft.com/hardware/en-us/help/support/how-to/adapters/setup

• 
  Troubleshooting: Display Adapters
  

http://www.microsoft.com/hardware/e...shooting/adapters/common-issues?wa=wsignin1.0

Let us know the status, we are glad to assist you further.

 

Wireless adaptor not working?


This is the basic desktop specs I have

Dell Inspiron 660 Desktop 3rd gen Quad Core i5-3340 3.1Ghz 12G

It looks like I may have bad wireless adaptor card even though the windows diagnostics show it is fine. It is able to detect one of my routers (have 2 in the house) but is unable to connect. Had reset router multiple times and other computers in the house are able to pick up and connect fine. What are the steps/tests I should undertake to confirm the wireless adaptor card is the problem. Can I replace it myself, am ok with basic troubleshooting. Will be glad to provide more information. Please advice.

 

Wireless USB adaptor(DX-924USB)

Hi Praneetha,

Thank you for being part of Microsoft Community.

• What is the make and model of the Wireless USB Adaptor?
• Did you try inserting the device into another computer and check if the recognition takes place?

Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Please revert if you face any issues with Windows in future.