Windows 10: Microsoft won't recognize my Outlook 2016 user credentials

Discus and support Microsoft won't recognize my Outlook 2016 user credentials in Windows 10 Customization to solve the problem; I have been using Windows for many many years and Win10 since shortly before Win7 lost support. For much of that time I have been using Outlook 2016... Discussion in 'Windows 10 Customization' started by Odin99, May 23, 2020.

  1. ODIN99
    Odin99 Win User

    Microsoft won't recognize my Outlook 2016 user credentials


    I have been using Windows for many many years and Win10 since shortly before Win7 lost support. For much of that time I have been using Outlook 2016 and also a feature of my Firefox browser that allows me to easily send an email referencing my active Web page. A few weeks ago I had to reinstall Win10, and now I've attempted to use the Firefox feature mentioned above, for which Microsoft is requiring me to provide my Outlook credentials--which have not changed but which Microsoft doesn't recognize! I have no difficulty in sending and receiving my mail using Outlook 2016. Can you help?

    :)
     
    Odin99, May 23, 2020
    #1
  2. REY BEL1
    Rey Bel1 Win User

    update credentials to receive mail from Microsoft Outlook

    Hi,

    Changes in the Outlook configuration settings may cause this issue. For us to better assist you, we'd like to ask the following:

    • Which Outlook version are you using? Click this link for the steps to find out.
    • When did the issue begin?

    Since you're unable to install the latest update, you can work around this issue by removing all previously saved credentials. To remove stored credentials and force Outlook to use your Windows desktop credentials, follow these steps.

    • Click Start, click Control Panel, and then click
      Credential Manager. (Note: If
      View       by is set to Category, click
      User       Accounts first, and then click Credential
      Manager.)
    • Locate the set of credentials that has Outlook in the name.
    • Click the name to expand the set of credentials, and then click Remove
      from Vault.
    • Repeat step 3 for any additional sets of credentials that have the word
      Outlook       in the name.

    Let us know if you need further assistance.
     
    Rey Bel1, May 23, 2020
    #2
  3. NOLAFOTOKNUT
    nolafotoknut Win User
    Group Email In Outlook 2016? Need Help!

    The screen shot looks like that's where she would CREATE a new group. What is on the "Send/Receive" tab?

    Check this site out...

    How to Create Custom Groups in Outlook 2016 | Laptop Mag

    After step 7, it tells you how to send to a group.
     
    nolafotoknut, May 23, 2020
    #3
  4. ACELYN ALC
    Acelyn Alc Win User

    Microsoft won't recognize my Outlook 2016 user credentials

    Microsoft Outlook Windows Security Pop Up Box

    Hi Kimberly,

    There is a possibility that the stored credentials are not overwritten when Outlook triggers the authentication prompt even if you enable the Remember my credentials option.

    For us to isolate this issue, we suggest that you remove all previously saved credentials. To remove stored credentials and force Outlook to use your Windows desktop credentials, follow these steps:

    • Click Start, click Control Panel, and then click Credential Manager.

      Note If View by is set to Category, click User Accounts first, and then click Credential Manager

    • Locate the set of credentials that has Outlook in the name.
    • Click the name to expand the set of credentials, and then click Remove from Vault.
    • Repeat step 3 for any additional sets of credentials that have the word Outlook in the name.

    Let us know the details so we could further help.
     
    Acelyn Alc, May 23, 2020
    #4
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Microsoft won't recognize my Outlook 2016 user credentials

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