Windows 10: Microsoft's Designer Bluetooth Desktop work slowly

I bought today Microsoft's Designer Bluetooth Desktop, when the keyborad and mouse.


My machine is Lenovo MIIX 720 with Window 10 home, the bluetooth is version 4.1. The keyborad is working slowly when typing. How to improve this?

:)

 

Microsoft Designer Bluetooth Desktop (Keyboard) Issues

Hi again Darwin,

I've done what you suggested. The problem persists...

Here's the troubleshoot result:





My Microsoft Designer Desktop has been tested in two other devices:

• Asus S46CM Laptop (Windows 10 Version 1703 OS Build 15063.540)
• Nexus 5 (Android 6.0.1)

On the laptop (with integrated bluetooth) i have the same issues, but on the smartphone everything works as expected even after
a bluetooth connection restart.

So i might assume that the problem isn't with my hardware, but with Windows.

Looking forward for your feedback.

Regards,

Ricky.

 

Microsoft Designer Bluetooth Desktop (Keyboard) Issues

Hi,

I bought today Microsoft's Designer Bluetooth Desktop. I managed to setup and pair the keyboard and mouse with my bluetooth dongle in Windows 10 without issues. Worked a while with the keyboard and mouse, tested all the keys and everything worked as normal.

After a Windows restart the keyboard shortcuts stopped working and every time i press a shortcut key (ex.: Volume), the keyboard crashes and only starts working after i press a key 15 times. This issues happens every single time i press a shortcut key.

I uninstalled the keyboard and paired it again to my machine and it starts working again as it should. But every time i restart my machine or don't use the keyboard and mouse for a period of time it stops working again.

My Windows is updated and my system has all its drivers updated (Asus BT400 bluetooth adapter and Designer Desktop keyboard and mouse).

I found identical issues on this forum, and tried all there solutions without any good result:

• Microsoft Designer Keyboard issues on Windows 10
• Microsoft Designer Keyboard special keys not working properly

At the moment i'm writing this question using the Designer Desktop keyboard with the Fn key enabled so that i don't accidentally trigger the shortcuts and freeze the keyboard.

What i would like to know is, whether or not Microsoft acknowledged this issue and is it or not working on a solution.

Looking forward for a response.

 

Microsoft Designer Bluetooth Desktop (Keyboard) Issues

Hi Darwin,

I was unable to restore to a previous Windows build on the PC i'm using the Designer Desktop. But i did some tests on two other computers:

• Laptop with Windows 10 Build 1607
• Laptop with Windows 7

The laptop with Windows 10 (build 1607) presented the exact same issues. But with the Windows 7 laptop everything worked as expected, even after some Windows restarts. For the latter to work i had to use my Bluetooth dongle (Asus BT400) because the laptop
didn't support Bluetooth 4.0.

Looking forward for your feedback.

Regards,