Windows 10: micrsoft solitaire collection and internet connection

What's the problem w/ micrsoft solitaire collection and internet connection

:)

 

Microsoft Solitaire Collection/Store not connecting to Internet.


For the last one week I could not open Microsoft Solitaire Collection. Whenever I open the application, it says "There is problem downloading game data for Microsoft Solitaire Collection. FAQ at http://aka.ms/mssolitairefaq and refer to error code 101_107_1, When I tried to open Store application also, the message comes stating that "you are not connected to Internet". However my internet connection is OK, and is working nicely.

 

Microsoft Solitaire Collection

Hi,

These errors may be caused by loss of network connectivity, or if the online game service is unavailable. They may also be displayed when you try to save the game or the game files have become corrupted. An error with the code 107 means something is preventing
the game from downloading so you need to check your internet connection, antivirus program and ensure the game is white-listed. Follow the steps below on how to resolve this:

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

• Click Start.
• In the search box, type Microsoft Solitaire Collection.
• Right click Microsoft Solitaire collection app tile, and the select Uninstall.
• Restart your computer.
• Right click Start.
• Select Run.
• Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is
not blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

• Right click Start.
• Select Run.
• Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error 124/ 101_107/ goes away after doing this.

We hope that this information was helpful. Let us know if you need further assistance.

 

Microsoft Solitaire Collection doesn't recognise my license

Thank you for confirming. Since that you have the latest version, let's uninstall and reinstall Microsoft Solitaire Collection in your Windows 10 PC by following these steps:

Uninstall Microsoft Solitaire Collection

• Go to Start menu, Search Microsoft Solitaire Collection.
• Right-click on it, then select Uninstall.
  

Reinstall Microsoft Solitaire Collection

• Go to Store, search for Microsoft Solitaire Collection and press
  Enter.
• Click on Microsoft Solitaire Collection tile to visit its official page on the Store.
• Click the Free button to download and install the game.

Let us know how it goes.

Thank you.