Windows 10: Might have a virus

Discus and support Might have a virus in AntiVirus, Firewalls and System Security to solve the problem; Working for a client. Opened a safe looking word doc. Followed promts to enable it started loading the doc. Had all kinds of actresses names...quickly... Discussion in 'AntiVirus, Firewalls and System Security' started by ChrisPbass, Oct 30, 2019.

  1. CHRISPBASS
    ChrisPbass Win User

    Might have a virus


    Working for a client. Opened a safe looking word doc. Followed promts to enable it started loading the doc. Had all kinds of actresses names...quickly shut it down
    I had already scanned the file manually w Kasperky
    Deleted it completely...everything seemed fine
    This a.m. logged in, Kasperky stuck at 1% scanning something. Everything is sluggish. Used task mgr to shut down...took 10 minutes
    Boots up. Loads dtop wallpaper but doesnt seem to do anything. Trying shut down from login screen seems like it will never shut down
    Got it into safemode (LAN unplugged) malwarebytes doesnt find anything. Kasp looking...much slower but hasnt found anything. (I have 4 drives)
    Should I boot to some sort of virus killer? I have a 2nd pc
    I'm old...and suck at typing on my phone.

    The doc had efax in its title and was a collection letter

    Kasperky grinds away and then is just done. It does not say anything. I am in selective scan where you have to add a drive or file and when I look up its just sitting there waiting for me to add something

    Logged into my Kasperky online...virus detected
    Win32.badur in colorfonts
    There is an option to resolve but im paranoid about connecting to the net

    :)
     
    ChrisPbass, Oct 30, 2019
    #1
  2. DARLEEN PEN
    Darleen Pen Win User

    Clean the Virus

    Hi,

    Virus infection usually happens on a computer when it is exposed to an infected website or removable devices. For us to help you clean the malware on your device, we would need you to answer the following questions:

    • Which build and version of Windows are you using?
    • Did you encounter any error messages related to having a virus infection on your device?
    • What are the troubleshooting steps have you done so far?

    In the meantime, we suggest running any available antivirus software on your PC. It would be very helpful to us if you could also provide the result of the antivirus scan process.

    Looking forward to your response.
     
    Darleen Pen, Oct 30, 2019
    #2
  3. JSSSSSSSSS
    Jsssssssss Win User
    Jsssssssss, Oct 30, 2019
    #3
  4. BRUCE HAGEN
    Bruce Hagen Win User

    Might have a virus

    Bruce Hagen, Oct 30, 2019
    #4
Thema:

Might have a virus

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