Windows 10: Minecraft 1000 Minecoins Disappeared

Dear Microsoft Community,

I recently purchased Minecraft for Windows 10 Master Collection and upgraded to Minecraft Beta to gain access to the RTX worlds which looks awesome, I loaded the game and selected Marketplace. I then clicked the add minecoin icon where I was immediately rewarded with 1,000 minecoins, exactly as advertised in the Master Collection package.


On returning to the main landing page and clicking the sign-in button for the very first time, an error message appeared up stating the Marketplace was currently unavailable. I decided to quit and reopen the game where I found that Marketplace was working fine again however the minecoins had vanished!



Has anyone else had this happen and are Microsoft or Mojang aware of the problem. I emailed Minecraft Help a couple of times without any response and when I emailed a third time, my outlook account was locked my Microsoft as I was suspected of sending spam!


If anyone can help especially someone from Microsoft, I would massively appreciate it.



Thanks guys.

:)

 

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Minecraft Master Collection - No minecoins

Hello,

I have purchased and installed the Minecraft Master Collection for Windows 10.

I have signed in but I did not get the 1,000 minecoins.

When I am trying to get into the minecoins, is says that "we're unable to connect to the Marketplace. Maybe your internet connection?"

I have tried to reset my Microsoft Store (with restart) and reinstalling but it didn't help.

Please advice.