Windows 10: Minecraft code redeemed on wrong account

Discus and support Minecraft code redeemed on wrong account in Microsoft Windows 10 Store to solve the problem; Hi. I had a free version of minecraft with a code for windows 10 to redeem. My friend wanted it, however I got confused and redeemed it through my... Discussion in 'Microsoft Windows 10 Store' started by HannahLT, Oct 10, 2019.

  1. HannahLT Win User

    Minecraft code redeemed on wrong account


    Hi.

    I had a free version of minecraft with a code for windows 10 to redeem. My friend wanted it, however I got confused and redeemed it through my account and now can't give them the code.

    Is there possibly a way to be sent a new code to replace this as I know you can't take a code of an account. But now I have x2 minecraft on my account when I don't need it lol.

    Help if possible?
    Giving my friend my account is out of question for security reasons.
    Thanks.


    ***Original title: I accidentally redeemed a code on the wrong account.***

    :)
     
    HannahLT, Oct 10, 2019
    #1

  2. Windows 10: Issues with redeeming code for Minecraft Beta Edition.

    Hi,



    I realize the inconvenience you are experiencing with
    redeeming a code for Minecraft Beta Edition app on Windows 10.

    The issue could occur if the code is not redeemed properly or it is already redeemed.



    To assist you better, please provide us the information below:

    • When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

    I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

    http://windows.microsoft.com/en-us/windows/learn-gift-card



    Please get back to us with an update on issue with redeeming code for
    Minecraft Beta Edition app, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Oct 10, 2019
    #2
  3. LeonLaude Win User
    Minecraft Windows 10 Edition code already reedemed

    Hi,

    Are you sure you're logging into the Windows Store with the account that you redeemed the code to?

    • If you login to Mojang Account please look under "Minecraft: Windows 10 Edition Beta" and check to make sure that the code is marked as claimed. You can make sure it is by checking the date that it was redeemed on.

    • If the item is not listed, you should contact Mojang support and they will assist you on the issue.

    • If it is listed, then that means you successfully redeemed the code to a Microsoft account. When you did so, you were asked to login to a Microsoft account. This was the account that you redeemed the code to.

    • Please go over to https://account.microsoft.com/ and check under the "Recent purchaces" header and check if "Minecraft: Windows 10 Edition Beta" is listed. If it is not, you are using the wrong Microsoft account.

    • If you're not sure which account you used, you should contact Xbox support (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support) and let them know you are unsure
      which account you redeemed the code to.

    Hope this is of any help to you!

    Kind regards,

    Leon
     
    LeonLaude, Oct 10, 2019
    #3
  4. Aaron_Sum Win User

    Minecraft code redeemed on wrong account

    I redeemed the code with my minecraft account for minecraft windows 10, but when i go to the microsoft store it says i need to buy it

    Hi,

    Thank you for posting to Microsoft Community.

    I understand that you have already redeemed the code for Minecraft. I would suggest check the Order History in your Microsoft account to see if the code is already redeemed and
    linked your account. To do that you can refer the article to
    Redeem a gift card or code to your Microsoft
    , under ‘Troubleshooting’, please refer the section ‘The code was already redeemed’. After this, make sure to check if you have logged into Windows
    Store using the same Microsoft account through which the code was redeemed.

    If the code is redeemed, linked to your account and if you have logged in with the same account in Windows Store on your system, but you are still not able to find the option to download and install the game, I would suggest you
    to follow the steps below and check if it is helpful to you.

    Steps to reset Windows Store:

    1. Click on the Start button, type
      cmd, right-click on it and select Run as administrator.
    2. Type wsreset.exe and press
      Enter.
    3. The execution of this command may take some time, after which, you can check if you are able to install the game.

    If the issue persists, please reply to us with the results of the suggestions provided above. We will look into this and we will be glad to assist you accordingly.

    Regards,

    Aaron Summith

    Microsoft Community – Moderator
     
    Aaron_Sum, Oct 10, 2019
    #4
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Minecraft code redeemed on wrong account

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