Windows 10: Minecraft Dungeons Refund

I clicked the button on the Minecraft launcher, then clicked the Heroes Edition button on the Minecraft dungeons website, which took me to the windows 10 Microsoft store page. At that point, it seemed the only way to get the Heroes edition content was by buying the Windows 10 version from the Microsoft store.

I purchased 4 copies of Minecraft Dungeons from the Microsoft store for me and my kids. I never clicked download or install anywhere on the windows store - I was trying to use the Minecraft dungeons launcher which was already installed on my PC from the Minecraft launcher itself.

I never clicked anything on the windows 10 store to download, install, or play the game. I could not use my Windows 10 version with the launcher AT ALL, but my refund request was still denied.

All I've received is an automated email about how "refunds aren't issued for digital games that have been played".

In the meantime I immediately purchased the game from the Minecraft Dungeons website, so I've spent $240 dollars on this game so far. I had to click the non-heroes-edition button, then scroll down from there to get the non-windows-10 heroes edition version. it was *extremely* unintuitive and convoluted.

Please help me get a refund for the 4 windows 10 copies of Minecraft dungeons I purchased erroneously. thank you.

:)

 

Minecraft Dungeons now available on Windows, console and more

Read more:

• Minecraft Dungeons Available Now - Xbox Wire
• Minecraft Dungeons now available on Windows, console and more | Windows Experience Blog
• Buy Minecraft Dungeons for Windows | Minecraft Dungeons
• Minecraft Dungeons Hero Edition - Windows 10 | Microsoft Store

 

Refund for Minecraft

Hi,

I am requesting a refund for Minecraft for Windows 10, after I done the first 4 steps, the button for refund is not appearing. Is Minecraft able to refund?

 

Refunding Minecraft

Is there a way to refund minecraft from the microsoft store?