Windows 10: Minecraft Master Collection purchased, cannot install.

Discus and support Minecraft Master Collection purchased, cannot install. in Windows 10 Gaming to solve the problem; I recently purchased the Minecraft Master collection from the website via browser. The purchase was successful, when I clicked on "Install on my... Discussion in 'Windows 10 Gaming' started by ShashankQT, Aug 13, 2020.

  1. Minecraft Master Collection purchased, cannot install.


    I recently purchased the Minecraft Master collection from the website via browser. The purchase was successful, when I clicked on "Install on my devices" it draws up a blank. I went ahead and clicked on "get more info on your device list". My desktop is right there with the tag "No issues found". Opening the Microsoft store app prompts me to buy the game again, there is no option to install even though it is logged into the same account I used to purchase the game. I'm able to see the game in my order history and the status is completed. Tried a few troubleshooting steps that I came across that resets the Microsoft store app, still haven't been successful. I don't know what to do... I can't play the game and It looks like getting a refund isn't going to be easy.

    :)
     
    ShashankQT, Aug 13, 2020
    #1
  2. IdoSasson Win User

    I can't install Minecraft Master Collection on Win10.

    Hi,

    I purchased the Minecraft Master Collection and see it on my purchased items list.

    I can't install it.

    i see "Manage" and when I press I've been asked to chose on with PC. I makred both PCs that I owned the game, but the download can't be progressed and I try again and again, but no change. Therefore I need help to check why can't I download the Master collection?

    Thank you,

    Ido
     
    IdoSasson, Aug 13, 2020
    #2
  3. H9H9H94 Win User
    why i cant install Minecraft Master Collection onto my window 10?

    why i cant install Minecraft Master Collection onto my window 10?

    i'm able to install the Minecraft Trial but not the purchased Minecraft master collection.

    anyone facing this issue?
     
    H9H9H94, Aug 13, 2020
    #3
  4. Minecraft Master Collection purchased, cannot install.

    Purchase prompt for Minecraft Starter collection for PC.

    Hi Arsalan,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are getting a prompt to purchase Minecraft Starter Edition. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below

    • Where did you redeem the code?
    • Where and when you are getting this purchase prompt?


    However, we would like to inform you that Minecraft Bedrock Edition is not available in Microsoft Store. In Microsoft Store you will have the Minecraft Starter and Master collection.



    If you have redeemed the code in Mojang website and installed the Bedrock edition from Mojang, then we will suggest you to reinstall the game from Mojang website and sign in with the same account, which was
    used for redemption.



    Minecraft Starter collection is all together a different game, which you have to purchase separately from Microsoft Store.



    I would also suggest you to contact the Mojang support team for further assistance on this issue.

    Mojang Team:
    https://help.mojang.com/customer/portal/emails/new?ref=footer




    Regards,



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Aug 13, 2020
    #4
Thema:

Minecraft Master Collection purchased, cannot install.

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