Windows 10: minecraft not opening - newly purchased from microsoft stores , on my windows 10 laptop

Discus and support minecraft not opening - newly purchased from microsoft stores , on my windows 10 laptop in Windows 10 Gaming to solve the problem; Hi I have newly purchased from Microsoft stores, downloaded and installed. Trying to open the game, click mojang popup opens, white screen pop up... Discussion in 'Windows 10 Gaming' started by sharukhakthar, Apr 8, 2021.

  1. minecraft not opening - newly purchased from microsoft stores , on my windows 10 laptop


    Hi


    I have newly purchased from Microsoft stores, downloaded and installed.

    Trying to open the game,

    click

    mojang popup opens,

    white screen pop up opens

    but it closes automatically

    game does not open


    Note: I have updated windows, all are upto date on my laptop, windows 10 laptop

    :)
     
    sharukhakthar, Apr 8, 2021
    #1

  2. Minecraft Got Deleted After Clean Installating Windows 10 And Again Minecraft Purchased.

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I think you did a Clean Installation of Windows 10 and Clean Installation will delete all your applications; games; and your user data such as music files, video files, pictures, documents, etc.



    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.



    1. From where did you purchase the Minecraft game?
    2. Have you already installed Minecraft on your Windows 10 computer?


    If you have purchased several copies of Minecraft from Mojang, then I suggest you to refer the
    Mojang refunds policy and check their refund policy.



    If you have purchased Minecraft from Microsoft Store, then I suggest you to refer
    Returning items you bought from Microsoft Store for exchange or refund
    and check if you can get a refund.



    If you have purchased Minecraft from Oculus, then I suggest you to
    Contact the Oculus Support Team
    and they will help you with this.



    Please feel free to contact us back, in case you have any other questions/issues with Windows in future.
     
    Shafeeq_Khan, Apr 8, 2021
    #2
  3. Minecraft installation in Microsoft store

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • Do you have any non-Microsoft antivirus program installed?
    • Does this issue occur for all games & apps from the store?
    • What is the date and time on the PC and ensure it is correct?
    • Do you get any error message or code?

    Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

    Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.

    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

    Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

    Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

    create a local user or administrator account in Windows 10
    .

    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Apr 8, 2021
    #3
  4. 95Viper Win User

    minecraft not opening - newly purchased from microsoft stores , on my windows 10 laptop

    Windows Store 10 cents deals

    Change your region for Windows Store
     
    95Viper, Apr 8, 2021
    #4
Thema:

minecraft not opening - newly purchased from microsoft stores , on my windows 10 laptop

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