Windows 10: minecraft windows 10 - code redeemed but did not install

Hi, I have purchased Minecraft for my child and wanted to install on their pc. I cannot do this, the code says it has already been redeemed but nothing has been installed.

:)

 

Windows 10: Issues with redeeming code for Minecraft Beta Edition.

Hi,



I realize the inconvenience you are experiencing with
redeeming a code for Minecraft Beta Edition app on Windows 10.

The issue could occur if the code is not redeemed properly or it is already redeemed.



To assist you better, please provide us the information below:

• When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

http://windows.microsoft.com/en-us/windows/learn-gift-card



Please get back to us with an update on issue with redeeming code for
Minecraft Beta Edition app, we will be happy to help.



Thank you.

 

minecraft windows 10 redeem code

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the difficulties you are facing with the redemption of Minecraft game. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• When did you received the redemption code for Minecraft Windows 10 edition?
  
• Are you signing with same Microsoft account to install the game, which you used to redeem/purchase the Minecraft game?
  
• Were you be able to play this game prior to this issue, was there any changes made in the PC?

However, you can check the
Redeem a gift card or code to your Microsoft account article and check if that helps. If you still face the issue please reply to in-private message sent and also check with the Mojang support.



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Redeem code for Minecraft

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are not receiving a code to redeem the Minecraft Bedrock edition. We would like to know the place of purchase for Minecraft.



If you have purchased Minecraft from Microsoft Store, you can go the order history page in your Microsoft account and you will be able to find the redeem code. Refer the article on

View your Microsoft Store order history.



For more information on redeeming code, see
Redeem a gift card or code to your Microsoft account.



If you still face issues and purchased Minecraft from Microsoft Store, I suggest you to get in touch with the

Microsoft Store support team and they will be able to assist you appropriately.



However, if you have purchased the game from Mojang, I would suggest you to contact the Minecraft team by

submitting a request.



Regards,

Nikhar Khare

Microsoft Community - Moderator