Windows 10: Minecraft windows 10 edition is no longer on my account?

Hello,


So I tried opening the Windows 10 edition of Minecraft that I got awhile back for owning the Java edition of Minecraft, but when I go to open it, it says that Minecraft is not available on my account. When I go to the store page for windows 10 it prompts me to buy it for either $29.99 or $49.99. I should still have access to it since I got it free for owning java. Any advice would be greatly appreciated since I would like to continue on my survival world.

:)

 

Minecraft Windows 10 Edition code already reedemed

Hi,

Are you sure you're logging into the Windows Store with the account that you redeemed the code to?

• If you login to Mojang Account please look under "Minecraft: Windows 10 Edition Beta" and check to make sure that the code is marked as claimed. You can make sure it is by checking the date that it was redeemed on.

• If the item is not listed, you should contact Mojang support and they will assist you on the issue.

• If it is listed, then that means you successfully redeemed the code to a Microsoft account. When you did so, you were asked to login to a Microsoft account. This was the account that you redeemed the code to.

• Please go over to https://account.microsoft.com/ and check under the "Recent purchaces" header and check if "Minecraft: Windows 10 Edition Beta" is listed. If it is not, you are using the wrong Microsoft account.

• If you're not sure which account you used, you should contact Xbox support (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support) and let them know you are unsure
  which account you redeemed the code to.

Hope this is of any help to you!

Kind regards,

Leon

 

Minecraft Window 10 edition

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern, as you are unable to install the Minecraft game from Microsoft store.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What is the error you are getting when you click on Install button?

If you have installed java version of Minecraft, you can check in Add/Remove programs, by launching Run command (Press Window + R key) type appwiz.cpl and click Ok.



However, assuming that you have installed the Minecraft from Microsoft Store, let us go ahead and try the following methods.



Method 1: Reset Microsoft Store.

1. Press Windows + R key from the keyboard to launch Run command.
   
2. Type wsreset.exe
   and click Ok.
   
3. Restart the PC and then try installing the game from Microsoft Store.
   

Method 2: If the issue still persist, then try creating a new user account as this issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would
suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.



If you still face issues, you may want to check the
Contact Support link Minecraft FAQ



We await your response.



Aditya Roy

Microsoft Community – Moderator

 

Windows 10: Issues with redeeming code for Minecraft Beta Edition.

Hi,



I realize the inconvenience you are experiencing with
redeeming a code for Minecraft Beta Edition app on Windows 10.

The issue could occur if the code is not redeemed properly or it is already redeemed.



To assist you better, please provide us the information below:

• When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

http://windows.microsoft.com/en-us/windows/learn-gift-card



Please get back to us with an update on issue with redeeming code for
Minecraft Beta Edition app, we will be happy to help.



Thank you.