Windows 10: Minecraft windows 10 edition isnt able to install

Hello,


Today I bought the minecraft windows 10 edition on the Microsoft store but for some reason it wont install on my Toshiba satellite laptop. When I hover over the install button it has a symbol Can anyone help me with this?

:)

 

minecraft windows 10 edition. windows store.

Hi,

If you already played Minecraft from its previous PC or Mac version (running Java), you will be eligible to download Minecraft: Windows 10 edition for free. Normally, you'll be able to download the full version right after you redeem the Minecraft: Windows
10 Beta code to your Windows 10 computer. In your case, there's a possibility it doesn't detect the beta code that you redeemed. We recommend that you reset the Windows Store to clear the store cache on your computer by performing the following steps:

• Press  Windows key + X on your keyboard. 
• Click on Command prompt (Admin).
• Type wsreset.exe, and then hit Enter.
• Restart your computer and reinstall the game.

To know more about Minecraft: Windows 10 edition, you may refer to this link.

Let us know if the solution works for you.

 

I am not able to RE-download Minecraft Windows 10 Edition.

Hi,

Thank you for posting to Microsoft Community.

I understand that you have already redeemed the code for Minecraft. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

1. Are you still using Minecraft Windows 10 Edition on your old PC?
   
2. What happens when you try to download and install Minecraft Windows 10 Edition on your new PC from the Microsoft store?
   
3. Are you receiving any error code or error message?
   
4. Have you logged into the Microsoft store on your new PC, using the same account from which the Minecraft code was redeemed?
   

Meanwhile, I would suggest check the ‘Order History’ in your Microsoft account to see if the code is already redeemed and linked your account. To do that you can refer the article to

Redeem a gift card or code to your Microsoft, under ‘Troubleshooting’, please refer the section ‘The code was already redeemed’. After this, make sure to check if you have logged into Microsoft Store on your new PC, using
the same Microsoft account through which the code was redeemed.

If the code is redeemed, linked to your account and if you have logged in with the same account in Microsoft Store on your system, but you are still not able to find the option to download and install the game, I would suggest you
to follow the steps below and check if it is helpful to you.

Steps to reset Windows Store:

1. Click on the Start button, type
   cmd, right-click on it and select
   Run as administrator.
   
2. Type wsreset.exe and press
   Enter.
   
3. The execution of this command may take some time, after which, you can check if you are able to install the game.
   

If the issue persists, please reply to us with the answers to the queries above and the results of the suggestions provided. We will look into this and we will be glad to assist you accordingly.

If you wish to receive live assistance from Microsoft, you may get in touch with our Live support team. To do that, please refer the article on

Global Customer Service phone numbers to get the customer service phone number as per your country.

Regards,

Aaron Summith

Microsoft Community – Moderator

 

Windows 10: Issues with redeeming code for Minecraft Beta Edition.

Hi,



I realize the inconvenience you are experiencing with
redeeming a code for Minecraft Beta Edition app on Windows 10.

The issue could occur if the code is not redeemed properly or it is already redeemed.



To assist you better, please provide us the information below:

• When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

http://windows.microsoft.com/en-us/windows/learn-gift-card



Please get back to us with an update on issue with redeeming code for
Minecraft Beta Edition app, we will be happy to help.



Thank you.