Windows 10: Minecraft Windows 10 Edition keeps freezing my computer

Whenever I play the game it just freezes. Sometimes it happens randomly, sometimes it happens when I open a menu or minimize the app. It has happened with other games too, but only once or twice. But Minecraft Windows 10 always freezes my computer eventually.


For some additional info it has only happened with games, never on other apps. After the screen freezes the audio still continues until the song/video ends, I get disconnected, etc. And when I say freeze I mean it freezes my whole computer, not just the application. The mouse and keyboard doesn't work, and if I turn off my monitor and turn it back on it either displays a multicolored static screen or the image that it is frozen on. The only way I can fix it is if I press my reboot button my pc.


This isn't a store bought pc, it's one I built myself. And I just bought Minecraft Windows 10 Edition a few days after that. I'm inclined to say it's the RAM but I'm no expert and really can't pinpoint the issue; any help is greatly appreciated!

:)

 

Just got minecraft PC edition, freezes on Mojang logo

Thanks for the clarification.

For us to have a better overview of your concern, kindly answer the following questions:

• Which edition of Minecraft are you using?
• Are you using the physical copy or digital version of the game?
• Where did you purchase the game?

We suggest that you follow the steps provided on this
link on how to find out if a game will work on your Windows 10 device.

Keep us posted.

 

Minecraft beta edition

Hi Diane,

I realize that you are facing issues with the game Minecraft beta edition. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC prior to this issue?
  
• 
  When you say “can't play with friends online”, do you get any error message?
  
• 
  Is the issue specific to this game?
  
• 
  Which browser are you using on the PC?
  

Suggest you to refer to this article to check if that helps.

Minecraft: Windows 10 Edition Beta FAQ: Xbox Support

Keep us informed to help you further.

Thank you.

 

minecraft windows 10 edition. windows store.

Hi,

If you already played Minecraft from its previous PC or Mac version (running Java), you will be eligible to download Minecraft: Windows 10 edition for free. Normally, you'll be able to download the full version right after you redeem the Minecraft: Windows
10 Beta code to your Windows 10 computer. In your case, there's a possibility it doesn't detect the beta code that you redeemed. We recommend that you reset the Windows Store to clear the store cache on your computer by performing the following steps:

• Press  Windows key + X on your keyboard. 
• Click on Command prompt (Admin).
• Type wsreset.exe, and then hit Enter.
• Restart your computer and reinstall the game.

To know more about Minecraft: Windows 10 edition, you may refer to this link.

Let us know if the solution works for you.