Windows 10: Minecraft Windows 10 Edition not Showing up on Account

Discus and support Minecraft Windows 10 Edition not Showing up on Account in Windows 10 Gaming to solve the problem; I bought Minecraft Java edition while you got a free Windows 10 code included, and I claimed it on my account. I got a new computer, logged into the... Discussion in 'Windows 10 Gaming' started by TrentHuebner, Dec 31, 2018.

  1. Minecraft Windows 10 Edition not Showing up on Account


    I bought Minecraft Java edition while you got a free Windows 10 code included, and I claimed it on my account. I got a new computer, logged into the same account and saw that it was missing. I know for a fact this is the right account because the gamer tag matches the gamer tag of which I saw in a video I recorded on my old PC. I would like to play Minecraft Windows 10 Edition, but the code I redeemed is no longer there.

    :)
     
    TrentHuebner, Dec 31, 2018
    #1
  2. LeonLaude Win User

    Minecraft Windows 10 Edition code already reedemed

    Hi,

    Are you sure you're logging into the Windows Store with the account that you redeemed the code to?

    • If you login to Mojang Account please look under "Minecraft: Windows 10 Edition Beta" and check to make sure that the code is marked as claimed. You can make sure it is by checking the date that it was redeemed on.

    • If the item is not listed, you should contact Mojang support and they will assist you on the issue.

    • If it is listed, then that means you successfully redeemed the code to a Microsoft account. When you did so, you were asked to login to a Microsoft account. This was the account that you redeemed the code to.

    • Please go over to https://account.microsoft.com/ and check under the "Recent purchaces" header and check if "Minecraft: Windows 10 Edition Beta" is listed. If it is not, you are using the wrong Microsoft account.

    • If you're not sure which account you used, you should contact Xbox support (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support) and let them know you are unsure
      which account you redeemed the code to.

    Hope this is of any help to you!

    Kind regards,

    Leon
     
    LeonLaude, Jan 10, 2020
    #2
  3. Minecraft Window 10 edition

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern, as you are unable to install the Minecraft game from Microsoft store.
    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.



    • What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
    • What is the error you are getting when you click on Install button?


    If you have installed java version of Minecraft, you can check in Add/Remove programs, by launching Run command (Press Window + R key) type appwiz.cpl and click Ok.



    However, assuming that you have installed the Minecraft from Microsoft Store, let us go ahead and try the following methods.



    Method 1: Reset Microsoft Store.

    1. Press Windows + R key from the keyboard to launch Run command.
    2. Type wsreset.exe
      and click Ok.
    3. Restart the PC and then try installing the game from Microsoft Store.


    Method 2: If the issue still persist, then try creating a new user account as this issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would
    suggest you to create a new user account and check. Follow the steps from the article

    Create a local user or administrator account in Windows 10
    to create a new user account.



    If you still face issues, you may want to check the
    Contact Support link Minecraft FAQ




    We await your response.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jan 10, 2020
    #3
  4. Minecraft Windows 10 Edition not Showing up on Account

    Windows 10: Issues with redeeming code for Minecraft Beta Edition.

    Hi,



    I realize the inconvenience you are experiencing with
    redeeming a code for Minecraft Beta Edition app on Windows 10.

    The issue could occur if the code is not redeemed properly or it is already redeemed.



    To assist you better, please provide us the information below:

    • When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

    I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

    http://windows.microsoft.com/en-us/windows/learn-gift-card



    Please get back to us with an update on issue with redeeming code for
    Minecraft Beta Edition app, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Jan 10, 2020
    #4
Thema:

Minecraft Windows 10 Edition not Showing up on Account

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