Windows 10: Minecraft Windows 10 starter edition Installation Freeze

So basically my mother bought be the starter edition of Minecraft windows 10


And when i click install The Microsoft store freezes and then afterwards it just closes


Plese i need help because my mother is wanting a refund D:

:)

 

Accidentally purchased minecraft Windows edition instead of minecraft starter edition.

Hi

We have accidentally purchased minecraft Windows edition instead of minecraft starter edition. Is there any option available to upgrade or change the package?

Best Regards

Adil M

 

Purchase prompt for Minecraft Starter collection for PC.

Hi Arsalan,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting a prompt to purchase Minecraft Starter Edition. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below

• Where did you redeem the code?
  
• Where and when you are getting this purchase prompt?

However, we would like to inform you that Minecraft Bedrock Edition is not available in Microsoft Store. In Microsoft Store you will have the Minecraft Starter and Master collection.



If you have redeemed the code in Mojang website and installed the Bedrock edition from Mojang, then we will suggest you to reinstall the game from Mojang website and sign in with the same account, which was
used for redemption.



Minecraft Starter collection is all together a different game, which you have to purchase separately from Microsoft Store.



I would also suggest you to contact the Mojang support team for further assistance on this issue.

Mojang Team:
https://help.mojang.com/customer/portal/emails/new?ref=footer



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Can't Play Minecraft Starter Pack (Minecraft Windows 10 Edition)

So I've already owned minecraft windows 10 edition but for some reason I couldn't play online anymore and it always said I had to buy one of both packs.

So I bought Minecraft Starter edition, it's showing up in my Microsoft Store Library but minecraft still tells me to buy the game...

I already tried the following

START QUOTE

Solution 1. Run the troubleshooter for Windows Apps on your computer by clicking the run troubleshooter button on this link.

Solution 2. Reset the Windows Store to clear the Store cache.

1. Press Windows key + X on your keyboard.   
2. Click on Command prompt (Admin).   
3. Type wsreset.exe, and then hit Enter.   

Solution 3. Re-register the Windows Store to refresh and update the licenses of the games and apps that you installed on your computer.

1. Press the Windows key + X on your keyboard.
2. Open Command Prompt (Admin).
3. Paste the following command: PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"
4. You should see a progress bar that re-register the Windows Store on your computer
5. Restart your computer for the changes to take effect.

If the issue persists, we suggest that you reinstall the game to manually update it.

END QUOTE

I'd really hope there is a way to fix it since I feel kinda scammed at this point and I'm not willing to pay anymore money...