Windows 10: Mini Dump Results - New Thunderbolt NAS device

Hello,


Ever since I got my new QNAP thunderbolt NAS going TVS-872XT via thunderbolt, my windows 10 system has been having numerous BSOD crashes per day. I haven't been able to get a screen shot of the error code, but I have the minidump files. I've attached the most recent one here. Any idea as to the issue or a fix?


10/20 mini dump

:)

 

Windows 10 is not recognizing a Thunderbolt 2 device

Hi!

I've just bought a NAS (QNAP TVS-1282T) and a PC with the motherboard Gigabyte GA-X99-Designare EX.

The motherboard supports Thunderbolt 3 via USB Type-C connector and the NAS is Thunderbolt 2.

Once i connect the NAS via Thunderbolt 2 cable into the USB Type C port with this

Startech adapter i get this message: "the last usb device you connected to this computer malfunctioned and windows doesn't recognize it".

If i go to the device manager in Windows i see that under "USB Device (Universal Serial Bus)" there is a "Billboard Device" reporting an error with Code 10. (screenshot
here)

(it's in italian. A literal translation would be: Impossible to start the device (Code 10). You specified an unexisting device)

I tried to click on it and automatically look for drivers, but it says that the device drivers are up to date.

The NAS works for sure, because if i connect it via thunderbolt on my girlfriend macbook it works.

So, how can i make this work via Thunderbolt 2 on my Windows PC?

I've spent 13K€ on this setup (NAS + PC), you can imagine i cannot work without Thunderbolt!

Additional details:

- Motherboard: Gigabyte GA-X99-Designare EX. Bios Version F3. All drivers installed. It supports Thunderbolt 3

- Windows 10 Version 1511, Build OS 10586.633

- Gigabyte tech support said a Thunderbolt 2 device would work with this Motherboard using that adapter. I've asked them before buying all this stuff

Thanks for your help

 

thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Thunderbolt 3 USB Devices, Device Mgr and Thunderbolt Drivers

One topic that may be helpful to thunderbolt 3 users on Win 10. For various reasons you can have thunderbolt 3 usb - c port hardware installed on your win 10 box and may not see thunderbolt 3 drivers present in the device mgr. One reason for this is
the thunderbolt drivers are not installed. If the hardware is recognized by the bios and the thunderbolt driver is not installed you should see a device called the base system device. Installing the correct thunderbolt driver will then replace the base system
device with the thunderbolt controller device.