Windows 10: Missing ATC Window Icon

Is it possible to have someone familiar with the product Microsoft Flight Simulator 2020 v1.9.3.0 handle this please?


My original request resulted in my being put in touch with a series of "Microsoft Executive" associates who clearly had no knowledge of this product. They also had no access to the original support request and therefore wanted me to describe in detail, from the beginning, exactly what the problem was, over a crappy phone connection, to someone honestly quite difficult to understand, and whose only familiarity with the product is that it owned by Microsoft.


This culminated in one associate proclaiming, "Sir, it is obvious to me that your drivers are bad" never saying WHAT drivers, "and I will now help you reload them. I wish for you to let me connect to your computer in order to do this".



Please believe me when I say that I normally attempt to remain civil in these situations, but at this point I lost it and hung up.





Original Support Request

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The ATC window icon on the on-screen toolbar has disappeared. Also, on the settings window of the toolbar, the ATC function shows as switched off, and it is greyed out as well. This occurred upon the opening of a routine flight session. No settings changes had been made beforehand. All setup settings were the same and I can hear live ATC message traffic going on all around me. I just have no way to open the window to get in on the conversation.


This started about a week into my using the program. No significant changes were made leading to to this.


I verified that there is a key assigned on the keyboard to open ATC window - there is and it does nothing. I can enable the AI copilot to handle ATC communications which works fine but again, no visible ATC window.




:)

 

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