Windows 10: Missing attachments in windows 10 email App

I have a PC w/Windows 10. I am receiving my emails w/windows 10 Mail app but attachments are not showing. only in this app is this happening. the same emails on my android app and my windows 10 surface pro show attachments in the emails. What do I need to do to allow attachments to download with email?

:)

 

email attachments

Hello Allan,

To attach a document file on an email, you can follow the step given below:

For Windows 10 Mobile:

• Launch to File Explorer app.
• Press and hold the file that you need to attach on the email, and select
  Share button.
• Select Outlook Mail on the suggested applications.

For Windows Phone 8.1:

• Download and install
  Files app.
• Launch Files app.
• Tap and hold the document that you need to attach on the email, and select
  Share button.
• Select the Mail app on the suggested applications.

Feel free to post back if you have other queries.

 

email attachments

Hi Rebecca,



For us to assist you further with your concern. We’ll need the following details:

• What email application are you using?
• Is this issue isolated on a specific file attached or all files?
• Can you successfully send an email with no attachment?

In the meantime, if you’re experiencing this issue using the Mail App in Windows 10, we recommend that you remove your email account and add it again. To do that, follow the steps provided in this article.



We will wait for your response.

 

Unable to attach documents to email error The following files couldn't be attached: IMG.pdf. Please try again later

Hi Mikalbe,

Please answer these questions to assist you better.

• How are you accessing mail e.g. Mail app or Outlook?
• Is the issue with a particular format of attachments?

I suggest you to try attaching a different format of file and check if you are able to attach file and send mail. Also install all pending Windows updates and check. If the issue still persists follow the steps below.

App Troubleshooter

I suggest you to run app troubleshooter for issues related to edge and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Do let us know if you are able to attach files to email. Thank you.