Windows 10: missing cd/dvd drives after upgrading to windows 10

missing cd/dvd drives after upgrading to windows 10pro x64

:)

 

Windows 7 Professional keeps dropping the DVD/CD drive

Working with a fresh install (2nd attempt) of Windows 7 Professional on new hardware. The motherboard is a Gigabyte EP45-UD3P. Running 4G of RAM and an Intel Q9400 Quad Core CPU. The DVD/CD optical drive is a Pioneer DVR-218L.

Here's the problem - after two fresh installs, Windows 7 drops the DVD/CD drive and I get the following error in Device Manager (The device cannot start {code 10}). After the install, the drive works for a period of time, then stops working and I get the error code.

The driver appears to be a standard Windows driver (CD-ROM driver).

I've tried uninstalling the drive and re-installing it in Device Manager but it does not work - I continue to get the device error.

I've also swapped out the DVD/CD drive to insure it's not a bad unit. Same problem with both drives.

What do you suggest for next steps?? Could it be an issue with the motherboard?? A driver problem?

I visited the Pioneer web site - could not find any help or additional Windows 7 drivers.

What now??

 

DVD drive missing after upgrading to Windows 10

Hi Rita,

Thank you for posting in Microsoft Community and being part of Windows 10.

I understand your concern about DVD drive missing on your device. We will help you with this issue.

Do let us know the make and model of your device?

This issue might have occurred due to corrupted/ outdated drivers after upgrading to Windows 10. Try the below troubleshooting steps and check if it helps.

Step 1: If the drive is being detected in Device Manager try the below to update the drivers:

• • 
    Right click on Start button and select
    Device Manager.
    
  • 
    Expand DVD/CD ROM drives, right click on the drivers and click on
    Update driver software.
    
  • 
    Restart the computer and check if the issue persists.
    

Step 2:
If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

I suggest you to refer to the responses in the thread and check if it helps:
CD/DVD Drive Missing!


Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

How to Fix a DVD or CD Drive Not Working or Missing in Windows 10 ?

Hi Ella,

Upgrading from an older version of Windows might have caused some issue with the previously compatible CD/DVD drive drivers. To correct this problem, we suggest following these troubleshooting steps:

Reinstall or update your driver from the Device Manager

• Open Device Manger by searching it from the Start menu or
  Cortana.
• Click the drop-down arrow next to DVD/CD-ROM drives to reveal the existing optical drives.
• Right-click on your optical drive and select Uninstall
• Restart your PC after uninstalling the optical drive. Windows will automatically detect the drive then reinstall it. You can also use the option
  Update Driver Software from the Device Manager.

Should the issue persists, we suggest removing the virtual drive software if you have any then repeat the steps above.

Let us know if you need further assistance.

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