Windows 10: Missing cloud storage files

I had MS Office on my old computer which burned in a house fire along with all passwords and records. I have a new laptop and have MS Office but haven't been able to locate my old files.

:)

 

cloud storage

Hi Merickson,

This is Wil, one of the independent advisor, an expert with Windows 10 and a fellow Windows 10 user like you. I understand your concern about cloud storage.

Yes, you may actually access the files that you saved on the cloud storage on other devices. That is actually the main purpose of cloud storage. First, you would need to identify what cloud storage service did you use (OneDrive or Google Drive). Then on your
Windows 10 laptop, you would just need to use the same application and sign-in using the same account to access the documents.

I hope my suggestions help you. If you need further assistance please do reply back and I will respond as quickly as possible. Have a nice day.

Thanks,

Wilfred P.

Independent Advisor

 

Turn off cloud storage

Thank you for providing screenshot. To help you resolve this concern, we suggest that you perform the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Windows Store. To proceed, kindly refer to the link below:

Click here

Step 2: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

• Click Start and click Settings.
• Select System.
• Select Storage.
• Select This PC.
• Click Temporary files.
• Choose Temporary files.
• Click Remove files.

Kindly update us with the results.

 

Help me choose the best 1TB cloud storage service

Just a heads up that cloud storage is on the backburner at the moment, but I'll get back to you once I've had a chance to explore the options you've suggested to me.

Thanks for all your replies, peeps. *Toast :toast: