Windows 10: Missing files after latest update

I'm missing a folder which contained after effects files. It's just gone since I updated two days ago. I think this is update kb4551762

Has this happened to anyone else? Any tips on what to do? (If anything)

I'm pretty worried other stuff is gone too, I have my important stuff backed up though. I had just created this folder and the files in it in the past week.

submitted by /u/waitwhet
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:)

 

Files missing after latest Windows update

Hi,


Thank you for giving us an opportunity to assist you with the query.

I understand the inconvenience caused, now that you have me with you let me take care of this.

• 
  What is the KB number of the update you have installed?
  

To know the KB numbers of the failing updates, follow the below steps:

• In the search box, type Update, and then, in the list of results, click
  Windows Update.
• In the left pane, click View update history.

As an initial step, I suggest you to check the files on the Search bar on the taskbar. You can also check the files in the Recycle bin and restore them if you find any. You can also check for the files on any other user account on your computer,
if any.



Step 1: I suggest you to boot your computer in Safe Mode and check if you can find the files on the computer.



Safe mode starts Windows with a minimal set of drivers and services. If a problem doesn't reappear when you start your PC in safe mode, you can eliminate the default settings and basic device drivers and services as possible
causes.



Refer the link below for steps to boot in Safe Mode.

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode



Further if you still do not find them, you can try performing a System Restore to recover the deleted files.



Step 2: Perform a System Restore to restore the files.

System Restore is a feature that allows users to restore their system to a previous state. It offers a way to undo all the changes in the system files, registry keys, installed programs, etc., to a previous state, without
affecting personal files such as documents, photos or e-mails.



1. Windows key + R to open Run window.

2. On run command type rstrui.exe and press
OK.

3. Select the restore point and follow the onscreen instruction.



Disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.



Also, see: Find lost files after the update to Windows 10


http://windows.microsoft.com/en-us/windows-10/find-lost-files-after-the-update-to-windows-10



Hope it helps.



Do update us with the status, we are glad to assist you further.

 

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