Windows 10: Missing Minecraft Windows 10 edition from 2018.

Hey!

Recently the Minecraft Community Celebration event started https://www.minecraft.net/en-us/minecraft-community-celebration and i wanted to claim the free market place items. However i couldn't find any trace of my Minecraft Windows 10 edition i claimed back in 2018, just like a lot of other people who owned Minecraft Java edition i claimed my free copy of the Windows 10 edition. Now the Microsoft store just gives me a free trial version and im left in confusion.


I have read lots of other people having the same issue here and most of them are because of a hardware/PC change. Since 2018 i have other pc's and pc parts installed and so it could also be the same situation.


I have contacted Xbox support over the phone and after about 20 minutes of them looking through account documents i felt bad for them they found a claim of Minecraft Windows 10 edition for the price of "free". Thus they said that i probably just claimed a trial version. I know this is not the case but simply yelling at them "i claimed the full game i swear! pinkey promise." wasnt going to get me really anywhere.


Does anyone know if they just up and removed my game? How can i get it back? or can i get into contact with anyone to get it back?

:)

 

Windows 10: Issues with redeeming code for Minecraft Beta Edition.

Hi,



I realize the inconvenience you are experiencing with
redeeming a code for Minecraft Beta Edition app on Windows 10.

The issue could occur if the code is not redeemed properly or it is already redeemed.



To assist you better, please provide us the information below:

• When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

http://windows.microsoft.com/en-us/windows/learn-gift-card



Please get back to us with an update on issue with redeeming code for
Minecraft Beta Edition app, we will be happy to help.



Thank you.

 

Minecraft windows 10 edition

I dont think u get the issue : I have minecraft java edition and i want windows 10 edition and a lot of people get windows 10 edition free cause they get minecraft java edition in 2019 or 2018...

 

Minecraft beta edition

Hi Diane,

I realize that you are facing issues with the game Minecraft beta edition. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC prior to this issue?
  
• 
  When you say “can't play with friends online”, do you get any error message?
  
• 
  Is the issue specific to this game?
  
• 
  Which browser are you using on the PC?
  

Suggest you to refer to this article to check if that helps.

Minecraft: Windows 10 Edition Beta FAQ: Xbox Support

Keep us informed to help you further.

Thank you.