Windows 10: missing thumbnails

I need HELP.

I have windows 10. I am missing thumbnails ONLY for 4k 24fps video clips.

4k 60fps video clips are fine. All my photo thumbnails are fine. Both 4k 60fps and 24fps are mp4 files.

I have tried everything. Tried clicking the options and to "show all thumbnails." Also tried "clean up disk" and still doesn't work. PLEASE HELP

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:)

 

File Explorer not showing thumbnails

Brink,

Many thanks for you reply. I have done all the steps you suggested, but no change,

When I open a folder containing photos, some open correctly but the vast majority open with thumbnails, but they very quickly get overwritten and you can not longer see the thumbnails.

Are there any more suggestions?

 

Missing Thumbnails and icon loss in the taskbar

Hi Ian,

It's really odd that the thumbnails and icons went missing without any changes made on the computer. There could be an update that causes it, or a 3rd party application can also be the culprit. However, we don't want to assume anything yet until we isolate
your concern. We would like to know the what happened when you run the scan disk. We also suggest that you list down the commands that you've run in the command prompt.

In the meantime, you may want to perform a clean boot by following the steps in this
article. It is for your computer to start Windows using a minimal set of drivers and startup programs that
may be causing the issue. The steps are at the bottom of the page, simply click the version of Windows you're using. You can also try to manually re-add the icons on the taskbar by searching in start menu.

 

Thumbnails

Hi Alan,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

Follow the steps provided below to turn Thumbnails on/off:

• Open File Explorer.
• In the Menu bar, click on View and then Options.
• In the View tab, uncheck/check the option for “Display file icon on thumbnails” to disable/enable thumbnails.

Hope the information is helpful. Please revert back with necessary information and we’ll be glad to assist you.