Windows 10: Mixed reality headset issue

Discus and support Mixed reality headset issue in Windows 10 Drivers and Hardware to solve the problem; I have Lenovo mixed reality headset that I cannot connect to my PC. When I plug the USB cord in the 2.0 port, I receive a message saying to plug it... Discussion in 'Windows 10 Drivers and Hardware' started by Lara Feldmann, Feb 7, 2020.

  1. Mixed reality headset issue


    I have Lenovo mixed reality headset that I cannot connect to my PC. When I plug the USB cord in the 2.0 port, I receive a message saying to plug it into 3.0 port. When I plug it into the 3.0 , I get an error message about connecting my headset

    :)
     
    Lara Feldmann, Feb 7, 2020
    #1
  2. Vivian_S Win User

    Mixed Reality

    Hi,



    Thank you for posting in Microsoft Community.

    I understand that you are facing issues connecting the Lenovo Mixed Reality headset and you get your message “Connect your headset”. We will certainly assist you with this issue.

    Usually, we see this message if the device is not connected properly or the Device Manager is unable to load the drivers for the headset.

    The use of USB or HDMI extension cables is not officially supported with Windows Mixed Reality headsets. Due to varying resulting signal integrity and bus power between your PC's USB controller and the Mixed Reality headset, the use of such cables
    may significantly impact your Mixed Reality experience.

    I would suggest you to check the steps under section“I get a message that says "Connect your headset" even though I’ve plugged in my headset”
    in
    Troubleshooting Windows Mixed Reality
    .

    If you are using adapters you may also want to check the article on
    Recommended adapters.

    However, the issue could be due to the use of extension cables. Please let us know what happens when you connect the headset without using the extension cables.



    Regards,

    Vivian S
     
    Vivian_S, Feb 7, 2020
    #2
  3. Windows Mixed Reality Headset No Display

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are facing issues with using Mixed Reality Headset on your PC. I certainly appreciate your efforts in trying to resolve the issue by performing certain troubleshooting steps.



    You may want to refer the section My headset displays are black from the article

    Troubleshooting Windows Mixed Reality
    and see if that helps.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Feb 7, 2020
    #3
  4. Mixed reality headset issue

    Mixed Reality Headset not recognized...

    Hi Leo,

    Reinstalling Windows 10, installing the latest updates for Windows and drivers should resolve most issues experienced on Windows.

    Since your PC couldn't make the headset work even after reinstalling Windows 10, it is possible that there is something on your hardware that won't make the headset work.

    In the meantime, you may refer to the Windows Mixed Reality: Enthusiast's Guide for
    troubleshooting steps that may possibly resolve the issue, or you may use your headset
    using your laptop.

    Let me know if you have further queries.

    Regards.
     
    Michelle Her, Feb 7, 2020
    #4
Thema:

Mixed reality headset issue

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