Windows 10: Mixed Reality Portal keeps crashing

My Mixed Reality has been down for a while. I figure it was a driver or something. It work before the last major Fall update 2019. I just upgraded my Windows 10 with 1909 and ran all the patches/update hoping this would clear my issue up.


Still have the same issue. After some digging I am convince the issue is related to the Mixed Reality Spatial Data. The errors below appear in my event log anytime I try to run the Mixed Reality Portal App. I check the directory the files are there. Wondering if I have the right version for 1909.

I would really like to use my Mixed Reality headsets with Edge, and other VR stuff we are developing at work.


Does anybody have any idea how to fix the error?


Event Log:

Faulting application name: svchost.exe_SharedRealitySvc, version: 10.0.18362.1, time stamp: 0x32d6c210
Faulting module name: SpatialStore.dll, version: 10.0.18362.1, time stamp: 0x2418a29e
Exception code: 0x00000675
Fault offset: 0x000000000000d287
Faulting process id: 0x4f78
Faulting application start time: 0x01d5ccee0ac9d9d4
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: C:\WINDOWS\System32\SpatialStore.dll
Report Id: 5986001a-3697-4af5-b5aa-dc610789c6c7
Faulting package full name:
Faulting package-relative application ID:


sections from the report.

Version=1
EventType=APPCRASH
EventTime=132237086823940071
ReportType=2
Consent=1
UploadTime=132237086825250063
ReportStatus=268435456
ReportIdentifier=8764826b-8f1c-4686-b552-dba8c8613d65
IntegratorReportIdentifier=a912045e-c488-40f0-bf8d-eba1975b5934
Wow64Host=34404
NsAppName=svchost.exe_SharedRealitySvc
OriginalFilename=svchost.exe
AppSessionGuid=00002754-0000-0003-9196-360aeeccd501
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!000075c5a97f521f760e32a4a9639a653eed862e9c61!svchost.exe
TargetAppVer=1997//01//10:22:26:24!10a1c!svchost.exe
BootId=4294967295
ServiceGroupName=LocalService
ServiceDllName=SharedRealitySvc.dll


UI[8]=Spatial Data Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

:)

 

What is "Mixed Reality Portal" ? Can I remove it?

Hi,

For us to provide the best solution to your concern, we need additional information. Kindly answer the following questions below:

• Are trying to uninstall the Mixed Reality Portal?
  
• What steps have you done so far?
  

If you're trying to uninstall the Mixed Reality Portal, let's try uninstalling it thru the Settings app. Follow the steps below:

• Open Settings.
  
• Click Mixed reality.
  
• Select Uninstall on the left pane.
  
• Click Uninstall.
  

We'll keep an eye out for your response.

 

Mixed Reality Portal

FreeBooter, I did a list to a "GET-APPXPACKAGE -ALLUSERS | More > Apps.txt" and "Mixed Reality Portal" is not in the list.

 

Mixed Reality Portal not loading

We appreciate your response. For now, the Mixed Reality Portal is only available with the Windows Creators Update for Windows Insider. In order to ensure which Windows build you have, you can follow these steps:

• Windows + R.
• Type winver and press Enter.

Once you've determined your build and have successfully installed the Windows 10 Creators Update, you may experience the new feautures offered by the update.

The Mixed Reality Portal may be greyed out because you havn't attached the immersive headset yet. Nevertheless, you can test mixed reality apps on your PC without a Windows Mixed Reality immersive headset by using the
Windows Mixed Reality simulator.

If you need further assistance, let us know.