Windows 10: Mobile Hotspot

I have windows 10 and it has the option to turn on a mobile hotspot but when i turn it on and then try to connect to it with my phone or tablet it never connects. it stays on obtaining ip address. why is it not working??

:)

 

Windows 10 Mobile Hotspot Not working

Hi,

Your Bluetooth connection may be enabled which prevents you from setting up your mobile hotspot. To have this addressed, we suggest turning off the Bluetooth connection and see if you're able to set up your mobile hotspot. Follow these steps:

• Open Settings and select Devices.
• Click Bluetooth, then toggle it OFF.

Once done, check if you can now turn on your computer's mobile hotspot. Let us know how it goes.

Regards.

 

Mobile Hotspot

We appreciate that you have tried the suggested steps above. Have you tried to connect other devices to the mobile hotspot on your PC?

Since the issue is still the same, we suggest that you uninstall/reinstall the network adapter driver and check if this will resolve the issue. Follow the steps below:

• 
  Press Windows key + X and click on
  Device manager.
  
• 
  Locate for Network adaptor and click on it expand it.
  
• 
  Right click on the device and click on
  uninstall.
  
• 
  Once you are done uninstalling the driver, restart the computer. It will automatically install the generic network adapter driver.
  

We can also update the network adapter driver. Skip step 3 from the above steps and right click on the device and click on update.

Feel free to post back for any updates.

 

Mobile hotspot??

Hi,

Seeing other Wi-Fi range on your device is normal, especially, other devices that are configured for mobile hotspot. To provide you the appropriate steps that can resolve your concern, we'd like to ask the following:

• Where did you see the Wi-Fi name and password? A screenshot of it is highly appreciated.
• Does your mobile hotspot name and password is also shown on it?
• Are you getting any connection issues on your mobile hotspot?

Your reply is most important for us to ensure we assist you accordingly.