Windows 10: Monitor disconnects, then computer restarts

I tried:* Using Event Viewer nothing to pinpoint* Using sfc /scannow nothing's wrong* Using the dism restore health command nothing's wrong* Using WhoCrashed to see dump files no dump files foundPlease don't make a copy paste answer then mark the question as "Solved!"Specs:Windows 10 x64, 21H1 19043.1023Intel Core i7-4770 @ 3.40GHz, driver version 20.19.15.5171Nvidia GeForce RTX 3060 Ti No overclock, drivers from Windows Update

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Primary monitor blacks out after disconnecting from external

Hi Oscar,



Thank you for writing to Microsoft Community forums.

• Are you aware of any changes that happened on the computer prior to this issue?
  

This issue could be due to the display setting corruption that only affected the primary display when disconnected from the secondary.



I suggest you to try the steps listed below and check if it works for you:

• Press ‘Win + R’ keys on the keyboard together to open the Run dialog box and type the following into the Run box:
  appwiz.cpl
  
• Uninstall Intel HD Graphics Drivers and exit
  Programs and Features.
  
• Right click the Windows icon on the taskbar and choose
  Device Manager.
  
• Expand Display Adapters and right click on
  Intel HD Graphics Display Driver.
  
• Click on Uninstall and check the box
  Delete the driver software for this device.
  
• With the external monitor connected, reboot the machine.
  
• Once the machine boots into the desktop, disconnect the external monitor and check if the issue persists.
  

Hope it helps.

Regards,

 

'Generic PnP monitor' issue

Hello Angelica,

I would suggest you follow steps to update the monitor driver:

Press Windows + X keys

Choose Device manager

Click on Monitors

Right click on ‘Generic PnP monitor’ and click on update driver

Tap on Browse my computer for driver software

Tap on Let me pick from a list of available drivers

Choose ‘Generic PnP monitor’ and tap on Next

When you are done please restart the computer.

 

The Windows 10 install failed with a message about the monitor and the computer.

Hi,

Thank you for posting on Microsoft Community.

• Did you restart the computer?

Try restarting the computer to check for the issue.

Also, disconnect all cables from the monitor and reconnect. Check to see if this helps.

Do reply with the status.