Windows 10: Monitor/display will not turn off

We have AMD in common. I've taken this up to Microsoft and report back in a couple of days. Safe Mode ok for you?

 

I am having this problem as well.
I have also done a clean install to try to solve the problem. Did not help.

I have gone through device manager, disabled every driver that was not required to operate the computer, it did not help. Also checked the power configuration.

I have gone through background programs and disabled everything I could from running, did not work.

Strange thing it works when the system is at the login screen but not when logged in.

I too have an Asus Monitor PB287Q, in addition to a 2nd screen Samsung TA550.
I am running UNi Xonar drivers 1.75a for my Asus Xonar Essence STX audio, I thought perhaps the issue was with this? or with the Razor keyboard or mouse driver since it had problems installing initially. But now I am at a loss as nothing seems to fix the problem.

What chipset drivers are you guys running? I am running Intel Chipset 10.0.27

 

I am having the exact same problem, i was considering doing a clean install but im glad i read this thread first. I am using an asus x99 deluxe, sli 980ti, 1 acer xb280hk(4k) and 2 qnix 2710(1440p). What i noticed odd about it is when i first set it to an amount of time to turn the monitors off at it works. When i come back to the computer and move the mouse it turns back on fine, but that amount of time selected will not work again. Even if i switch it to something else and back it doesn't work.

 

Thanks mdmaddux, tried it but problem remains.

 

I did some more testing on this. I'm also on an X99 Chipset, Asus Rampage V Extreme board same chipset drivers as Sethlan. My monitor is connected with DisplayPort connection. I have a second monitor but I have had it off all this time as I don't normally enable it unless I want to use 2 screens.

One thing I did in testing was I set the time to shut off to 1 minute so I could try several things. I noticed that when I first boot up at the login screen before putting in my password the 1 minute will work fine over and over again. Once I login to Windows it doesn't work anymore, if I logout of my account back into the login screen it works again from the login screen. So something that starts up on login is breaking it.

Funny a year or so ago there was a AMD driver version I updated to that broke something as well. It making same monitor I have now turn off but would not wake up from sleep unless I power off the monitor with the normal power button and turned it back on. Then it would wake up. A later driver update fixed that. Now I seem to have the opposite, it wont go to sleep. Just found that humorous.

We are all early adopters of this OS so I am not getting too annoyed at this time with its quirks. I was a TechNet subscriber before they got rid of that, I used to always start early with every OS so I have patience for this kind of stuff.

 

Interesting find MaverickSY19, thanks. Confirmed here too, working when logged out.

 

I had this problem on Win 7 SP1, and the workaround for me was Wizmo, but for some reason even that doesn't work in Win 10... With 7 I found that Skype seemed to be the conflict, when I would quit Skype I could shut off the monitor and keep it shut off either by idle time or by one of the previously mentioned programs. I really need to find a way to shut the display off now with Skype still running but so far I'm not having any luck.

 

I have an HP pc with AMD processor. After upgrading from Win 7 Home to Win 10, the monitor will not turn off when running the screen saver. I have screen saver set to 5 min (Photo Gallery - random), turn off monitor at 15 min, and sleep at 30 min. Screen saver starts at 5 min but it stays on forever and the monitor never turns off. I disabled all the wake settings in power options and with the network card but still have the problem. Amazingly, when I set it to screen saver 1 min, monitor off 2 min, sleep 3 min, then all work correctly. But if I change to any other times, then the monitor never turns off.

 

Same problem here. Tried everything listed here including clean install. Using Asus PB278Q swift monitor. However i'm using Nvidia graphics card, 2× Gtx 970 sli. In cmd powercfg -requests lists "none" under all values. This is driving me kind of nuts. Lol.

 

I'm having the same issue. I suspect it has to do with running 3 monitors (ASUS vk278q) with 2 Nvidia 970 cards in SLI/surround mode. I haven't tried disabling SLI to test, I am lazy.

 

For what it's worth, Gary on a different forum discovered that his USB Joystick was the problem. I disconnected my Wingman Joystick now the monitor shuts off!

 

Thank you NAL, this is most likely a problem-solver. I've disabled my own USB game controller (a very old, arcade-type joystick connected via a Gameport-to-USB adaptor) from the Device Manager and voila: Windows works as expected and the monitor is finally allowed to turn off both automatically and manually. Of course, Microsoft still needs to fix this since it's clearly a bug, I'll tell them when their support team gets back at me.

 

Well wadduya know? I unplugged my Saitek X52, and the screen goes to sleep normally.
Thanks!!!

 

New poster here. I don't have a joystick to disable. HP Pavillion 23 - installed Windows 10 last Friday. The display not shut off when set for any time through the control panel. It does work before logging in as someone noted. A related problem is trying to make the machine sleep. When I do it through the windows command or by hitting the power switch the screen goes blank. When I try to wake the computer by hitting the power switch or any key the screen comes back, but only at half power. It's barely readable.

I hope someone from Microsoft is reading this forum and is preparing a patch. I like W10 otherwise so this is most annoying

 

Very nice find, the problem for me is related to the Razor DeathStalker Ultimate keyboard. Solvable by disabling "HID-compliant game controller" in device manager.
Now all power settings are working fine, as is the keyboard.

HID-compliant game controller, 10.0.10240.16384, Microsoft, 6/21/2006