Windows 10: Monitor goes black

Discus and support Monitor goes black in Windows 10 Drivers and Hardware to solve the problem; My external monitor loses connection with my laptop 3-4 times per week. First it goes to blue screen with no connection message, then it goes black.... Discussion in 'Windows 10 Drivers and Hardware' started by DocRocks, Oct 16, 2019.

  1. DocRocks Win User

    Monitor goes black


    My external monitor loses connection with my laptop 3-4 times per week. First it goes to blue screen with no connection message, then it goes black. Sometimes the image returns in 1-3 minutes, often never without ctl-alt-del then signing in to my account. Is this a computer video problem or possible virus?

    :)
     
    DocRocks, Oct 16, 2019
    #1

  2. Primary Monitor goes black

    I posted this same exact question in January. I was able to get it resolved by performing an In-Place upgrade, as suggested. That worked, until about a week ago. Now I am having the same exact issue again. I tried
    doing an In-Place upgrade again, and it did not resolve the issue this time. I also confirmed that my NVIDIA drivers are up to date as well (I installed them yesterday).

    I have 2 NVIDIA GeForce GTX 560 graphics cards in SLI and 2 monitors (a Dell connected via DVI and a Samsung connected via a DVI->HDMI -> HDMI mini) About a month ago after the Windows Feature Pack update, I started having issues with my monitors. When
    only one is plugged in they work fine, so I know there isn't an issue with the cables. When I plug in the 2nd monitor, it works, but the primary screen goes black. If I open any programs, the still open on the primary screen and I have to use Windows + <Left
    or Right> to move it from the primary monitor to the secondary monitor. If I open the display settings, and switch which monitor is marked as primary, it disconnects both monitors, then brings them both back on, and both display properly. But the primary
    goes black again when my computer goes to sleep or is restarted. I have confirmed installed the latest NVIDIA driver this afternoon, and I still have this issue. I have tried the following:

    - changing which ports/graphics cards each monitor is plugged into

    - confirmed the Dell monitor's drivers are up to date (the Samsung is a generic PnP)

    - uninstalled the Display Adapters completely (it switched to using the default windows driver, but still didn't work)

    - unplugged the computer and the monitors for 5 minutes then reconnected them

    - scanned my computer for corrupt files using sfc /scannow

    Any help you be greatly appreciated, as it is very annoying to have to guess that I'm logging in, and then switch my main display every time I want to use my computer.
     
    Cody Taylor (tcjohn), Oct 16, 2019
    #2
  3. Screen goes black if the power cord is connected

    Hi Tony,

    As the screen goes black I suggest you to refer the Microsoft article on
    Troubleshoot black screen problems and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
    hardware and devices troubleshooter and check if it helps.

    Follow the below steps for the same.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

    • Press Windows key + X, select Control panel.
    • Change the view by option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel.
    • Run the Hardware and devices troubleshooter.
    • Restart your computer and check if the issue is resolved.
    Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, Oct 16, 2019
    #3
  4. Rose Cal Win User

    Monitor goes black

    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article
    to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Oct 16, 2019
    #4
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