Windows 10: Mouse and keyboard are not working properly

Discus and support Mouse and keyboard are not working properly in Windows 10 Drivers and Hardware to solve the problem; My laptop keyboard and mouse are not working properly. I can use an external keyboard and mouse to solve this problem as trackpad is slow so and... Discussion in 'Windows 10 Drivers and Hardware' started by Windows user 5410, May 5, 2020.

  1. Mouse and keyboard are not working properly


    My laptop keyboard and mouse are not working properly.


    I can use an external keyboard and mouse to solve this problem as trackpad is slow so and keyboard is not working at all on laptop


    I have tried updating the drivers and the software for both the keyboard and the mouse but this does not solve the problem.


    In terms of mouse not working properly every time I click on the search bar on the settings i get a pop up asking if I want to undo what I have just done or redo it.


    Similar idea for Google Chrome left click puts on emjo options pop up


    Does anyone know how I can solve this?

    :)
     
    Windows user 5410, May 5, 2020
    #1

  2. keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, May 5, 2020
    #2
  3. John Fer Win User
    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, May 5, 2020
    #3
  4. Ryan Pag Win User

    Mouse and keyboard are not working properly

    Microsoft ARC touch mouse USB dongle is recognized as ARC keyboard on windows 10.

    Hi,

    To further isolate the issue with your touch mouse being recognized as keyboard, we'd like to know more information:

    • Is it one USB dongle for the mouse and keyboard?
    • Have you tried any troubleshooting steps to resolve the issue?
    • Did you make any changes to your computer prior to this issue?

    We suggest checking the article below to help you resolve the issue.

    Update a driver for hardware that isn't working properly

    Thank you.
     
    Ryan Pag, May 5, 2020
    #4
Thema:

Mouse and keyboard are not working properly

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