Windows 10: Mouse and keyboard do not work in Windows 10 Repair Environment

At boot time I am presented the "Choose an operating system" screen, and select: Change defaults or choose other options>Choose other options>Troubleshoot>Advanced options. At this point I am presented with the Advanced options of:1. Startup Repair2. Startup Settings3. Command PromptIf I choose Startup Repair the system reboots and I am presented with the Startup Repair screen with no mouse or keyboard function.If I choose Startup Settings and press F10 for more options I am presented with the: Launch recovery environment option. When I select this option by pressing the 1 key, I am p

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Windows 10 - Choose Your Keyboard + Automatic Repair loop

Hi,

To assist you further, let me ask.

• 
  Are you suing wired or wireless keyboard?
  

If you are using wireless mouse and keyboard this devices will not work on startup repair environment. I would suggest you to use external wired keyboard and mouse and check if it work.

Also, you can refer the HP support article and try the steps mention there.

http://support.hp.com/us-en/document/c03513214/

I hope the information is helpful and if the error still persists, we’ll be glad to assists you.

Thank you.

 

Windows 10 upgrade Keyboard and Mouse

Hi Tracy,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 

I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue.  

In order to assist you better, I would like to know the following query:

• Are the keyboard and mouse working on the Windows lock screen?

If keyboard is working on the Windows lock screen, follow the steps below to go to
Safe Mode with Networking.

Please follow the steps below:

• 
  Press and hold Shift key and
  restart your Computer.
  
• 
  Select Troubleshoot.
  
• 
  Select Advance Option.
  
• 
  Select Startup Repair.
  
• 
  Follow the on Screen instruction to go to
  Safe Mode with Networking.
  

If the keyboard and mouse are not working, I suggest you to follow the steps below:

To go to Safe Mode with Networking through Windows Startup Settings in the Windows Recovery Environment. 

• 
  Start your computer from the installation media, Insert the DVD or USB flash drive and restart your computer, If you see a message asking you to “Press any key to boot from DVD,” do so. If you don’t
  see the message, you might need to change the boot order in your computer's BIOS settings so that it first starts from the DVD or USB. When you see the Install Windows page, tap or click
  Repair your computer to start the Windows Recovery Environment. 
  
• 
   In the Windows Recovery Environment, on the
  Choose an option screen, tap or click Troubleshoot. 
  
• 
  Tap or click, advanced options and then click on
  Startup repair.
  
• Follow on screen instruction to get to
  Safe Mode with Networking.

After this complete the repair check and see if you are able to boot in to your computer.   

If you don't have a disk or USB, download the ISO of the same Operating system that you are currently using from a working computer and try creating a bootable disk or USB. 

Windows 10 ISO file Download:

http://www.microsoft.com/en-us/software-download/windows10  

Once it’s done I suggest you to update Keyboard and mouse drivers.

Follow the steps below to
update drivers.

• 
  Press Windows key + X and click on
  Device Manager.
  
• 
  Expand Keyboards, Mice and other pointing devices.
  
• 
  Right click on the driver and select Update Driver Software.
  

Hope this helps. Please respond if you have further related queries.

Thank you.

 

Windows 10, after factory reset mouse and keyboard can't work.

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 



I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue.  



I suggest you to check if the keyboard and mouse are working fine in
Safe Mode.



If keyboard is working on the Windows lock screen, follow the steps below to go to
Safe Mode with Networking.



Please follow the steps below:

• Press and hold Shift key and restart your Computer.
• Select Troubleshoot.
• Select Advance Option.
• Select Startup Repair.
• Follow the on Screen instruction to go to Safe Mode with Networking.

If the keyboard and mouse are not working, I suggest you to follow the steps below:



To go to Safe Mode with Networking through Windows Startup Settings in the Windows Recovery Environment. 

• Start your computer from the installation media, Insert the DVD or USB flash drive and restart your computer, If you see a message asking you to “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change
  the boot order in your computer's BIOS settings so that it first starts from the DVD or USB. When you see the Install Windows page, tap or click
  Repair your computer to start the Windows Recovery Environment. 
•  In the Windows Recovery Environment, on the Choose an option screen, tap or click
  Troubleshoot. 
• Tap or click, advanced options and then click on
  Startup repair.
• Follow on screen instruction to get to Safe Mode with Networking.

 After this complete the repair check and see if you are able to boot in to your computer.   

If you don't have a disk or USB, download the ISO of the same Operating system that you are currently using from a working computer and try creating a bootable disk or USB. 



Windows 10 ISO file Download:

http://www.microsoft.com/en-us/software-download/windows10  



Once it’s done I suggest you to update Keyboard and mouse drivers.



Follow the steps below to Update Drivers.

• Press Windows key + X and click on
  Device Manager.
• Expand Keyboards, Mice and other pointing devices.
• Right click on the driver and select Update Driver Software.
  

Hope this helps. Please respond if you have further related queries. 



Thank you.