Windows 10: Mouse and keyboard not connecting after a reset and screen

Discus and support Mouse and keyboard not connecting after a reset and screen in Windows 10 Drivers and Hardware to solve the problem; I am in the Hi there let's get few basic things out of the way screen after reset and my mouse and keyboard are not working , I am not able to fill any... Discussion in 'Windows 10 Drivers and Hardware' started by Sevanth, Jun 11, 2024 at 7:17 AM.

  1. Sevanth Win User

    Mouse and keyboard not connecting after a reset and screen


    I am in the Hi there let's get few basic things out of the way screen after reset and my mouse and keyboard are not working , I am not able to fill any info now , I tried different mouse but still its not working

    :)
     

  2. Issues with the On screen keyboard and mouse pointer.

    Hi Robert,

    The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

    For the On screen keyboard issue, I suggest you to follow the below steps.


    • Type Ease of Access on the search bar.

    • Choose Ease of Access and click on
      Use the Computer without a mouse or keyboard option.

    • Check if the Type using a pointing device is turned on.

    • You may uncheck that option if it is turned on.
    Also try the below steps:


    • Press Windows key + R and type
      Services.msc
      .

    • Scroll down to find the "Touch Keyboard and Handwriting Panel Service".

    • Disable the option by right clicking on it.
    For the Mouse issue:

    I suggest you to run the Hardware and Devices troubleshooter.

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Hardware
    and
    Devices.

    5. Follow the on-screen instructions to run the troubleshooter.

    6. Check if issue persists.

    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Jun 11, 2024 at 11:45 AM
    #2
  3. Wireless Mouse connects as a keyboard

    Hi there.

    I've tried doing all of these steps, and it still doesn't work. I can see the device in 'Connected devices' in 'Settings'. It is listed as 'Microsoft Nano Tranceiver' but has a keyboard icon next to it. the mouse is a Microsoft Mouse 1850. This also occurs
    with other wireless mice I have tried, and they connect but all have the keyboard icon next to them.

    Thanks,

    Jordyn
     
    JordynCoxhead, Jun 11, 2024 at 11:45 AM
    #3
  4. Sher Amo Win User

    Mouse and keyboard not connecting after a reset and screen

    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
Thema:

Mouse and keyboard not connecting after a reset and screen

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