Windows 10: Mouse and Keyboard not working after laptop wake-up.

I am using a dell E5430 and I never had any issue like this up to now.

Every time I put my laptop on sleep and then wake up, my mouse and keyboard stop working so I need to make an Hard-restart with the help of the power button as it became 100% unresponsive.


I have followed many tutorial and forum on internet looking for a solution but nothing seem to help, I also reset my windows 10 installing a fresh image but nothing the problem still exists, tried also to updare and change different driver, but this doesn't help, any suggestions?


Thank you

:)

 

Using laptop as desktop - can't wake it from sleep with wireless mouse or keyboard.

• I'm having a very difficult time following the narrative in your last five (5) replies.

I've tried to be as clear and concise as possible.

• Have you or have you not installed Avast Free?

I hadn't uninstalled it, only deactivated it; but just now I did uninstall it, then re-booted the laptop, put it to sleep and tried to wake it using the mouse. No luck.

• You just posted: "Just now, I disconnected the mouse, keyboard and monitor; manually put it to sleep using the Start Menu icons (because the lid action is still set to do nothing); closed the lid; and when I opened the lid it woke up."
• So the Notebook PC (laptop) "wakes up" now as long as the external devices (i.e., mouse; keyboard; monitor) are not connected to the ASUS device, is that correct?

Mouse and keyboard connected or disconnected doesn't have any effect on what happens:

- Opening the lid wakes the laptop.

- If the lid is already open and I put the laptop to sleep, pressing the power button wakes up the laptop.

- Lid open or closed, if I put the laptop to sleep and try to wake it using the mouse or keyboard, nothing happens.

 

Laptop keyboard and mouse not working

Laptop keyboard and mouse not working even external keyboard and mouse not working

Keyboard and mouse working only BIOS Setup or automatic repair screen

when the login screen appears laptop keyboard and touch pad even external mouse and keyboard not working

please suggest me what can i do???

**Post moved by the moderator to the appropriate forum category.**

 

Allow mouse or keyboard to wake computer

I'm using Windows 10 Pro on my laptop, which is connected to an external monitor.

After starting my laptop, the lid is closed. When I step away from the computer for an hour or so, it goes to sleep and the monitor screen is blank. When I return, I should be able to press the SHIFT key on my keyboard or move my mouse to wake up the laptop
but it doesn't work. I have to open the lid on my laptop and press the power button and then it wakes up immediately.

My last 5 computer (all laptops) have been set up the same way with the external monitor and keeping the lid closed - I've never had any problems waking up the computer with the keyboard or mouse.

How do I fix this?