Windows 10: Mouse and keyboard not working at Windows login screen

Decided to reboot my PC today in an attempt to resolve un unrelated problem, but upon reboot I found myself unable to login to Windows because my mouse and keyboard appear complitely unresponsive.

They both work just fine in BIOS and I tried fiddling aroung the USB settings (Legacy USB Support, Intel xHCI Mode and EHCI Had-off) but to no avail.

I'm also unable to enter safe mode since the F8 on start up seems to be gone nowadays and the "interrupting boot 3 times" trick yielded no success.

Any suggestions as to how to proceed with a problem such as this?

submitted by /u/Engrammi
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:)

 

Windows 10 Login Screen - Not recognizes any keyboard and mouse

Windows 10 Login Screen not recognizes to ANY keyboard and mouse (both wired and wireless) but when power up to start up and the keyboard is working fine before login screen.

BUT - I am able to enter BIOS (keyboard working fine) and Acer Recovery Program (pressed by ALT + F10) and both keyboard and mouse working fine.

ONLY Login Screen not working where I have to type in password to unlock screen, however the keyboard’s number lock light went off when got on that screen, before that - it was light on while I am on BIOS and Recovery Program.

This not even make sense.

However, I tried those list.

• System restore (failed third times).
• Refresh PC (failed).
• Startup Repair (failed).
• Tried go on safe mode but keyboard and mouse not recognizing.
• I tried unplug both usb and restart without it until login screen open and reconnect both keyboard and mouse, still not recognizing.

I tried everything, seem nothing work at the login screen.

Any advice?

 

Keyboard & mouse not working at windows 10 login

Hi Gonzukes,



Thank you for posting your query in Microsoft Community Forums. Your interest on Windows 10 is appreciated.

I understand the inconvenience that you are facing. We are glad to help you.



I would suggest you to follow the methods given below and check if it works:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.



Method 2: Un-install and re-install latest keyboard and mouse drivers from the computer manufacturer’s website and check.

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the keyboard and mouse drivers and select
  “Uninstall”.
  

Restart the computer once it is uninstalled.



Hope this information helps. Do contact us for further queries. We will be happy to assist.



Thank you.

 

Keyboard, mouse and ease of use options not working on login screen

In my last two attempts to log in to the my computer I experienced that my keyboard, mouse and ease of use options stopped working. But the thing is that:-

1. Keyboard and mouse are actually working but not when I'm trying to enter my password.
2. Clicking on ease of use options don't work at all.
3. Whereas keyboard and mouse works completely fine in BIOS.
4. And all wires are perfectly plugged in.

I have experienced this problem twice in a row and that's how I was able to login to my computer.

1. I left my login screen and it got back to the image screen. I press enter button and I was able to type password.
2. Next time, I had to press forgot password button. It kept doing something for a while and then it showed message that I need Internet to proceed. I clicked OK. I was back at login screen and able to type password.

I think that it's software issue. I keep my Windows updated and there is no update at all. My current Windows built is:

Windows 10 Pro

Version: 1803

OS Build: 17134.407

There is no update. I just checked it.