Windows 10: Mouse and Keyboard not Working on Lock Screen W10

This is related to a work computer. It is a brand new computer running Windows 10 version 1809.


The problem:

On the login/lock screen (the screen before typing your password) the keyboard and mouse don't work, except for hitting Control + Alt + Delete. Hitting Ctrl Alt Del causes the login screen to slide up, like normal, revealing the password field. Keyboard and mouse work fine once it is past the initial screen.


I have checked to see if the Ctrl Alt Del login option is enabled, it is not. I have also checked to see if "Allow this device to wake the computer" is enabled on the keyboard and mouse drivers, it is.


This is not a serious problem, more of a minor inconvenience. I am wondering though if it is a symptom caused by an underlying problem that could potentially be more serious.


I am also not the user of the computer, I am a member of the IT department.

:)

 

Exit Lock Screen - Keyboard or Mouse click


I have multiple computers with the Win10 (64 bit) update. On two of the computers, if I enter the lock screen by using the Start-L keyboard shortcut, I can exit the lock screen (and enter the log on screen) by clicking the mouse or hitting a key. However, if there has been an extended period of time (e.g. overnight), on one computer I can only exit the lock screen by pressing a mouse button. On another computer I can only exit the lock screen by hitting the keyboard. I would like it to be able to use either to exit the lock screen. Some deltas:
Computer 1 (mouse exit works) has wireless bluetooth mouse and keyboard.
Computer 2 (keyboard exit works) has a wireless keyboard, but it is IR (so the IR receiver is tied to a USB port). The mouse is a Wacom mouse that works with my drawing tablet. The tablet is attached via USB.
I upgraded both computers from WinXP 64bit, and did not have this issue.
Any ideas? I'm thinking the devices must be entering some quiescent state when 'off' for a period of time, but, like I said, this did not happen with XP.

 

Keyboard and mouse unresponsive at lock screen

Hi Sean,

Thank you for using Windows 10.

I understand your concern and would suggest you to try to boot into Safe Mode with Networking. Here is the steps:

• Press and hold the shift key while clicking on
  Restart at the login Screen (Bottom right corner) > Troubleshoot>Advanced Options>Startup Settings>
  Restart >>Choose Enable Safe mode with networking.
  

If the mouse/keyboard works, then update the Mouse and keyboard driver. Here is the steps:

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  
• 
  Locate the mouse drivers, expand, right click and click
  on Update.
  

If it doesn’t help, then I would suggest you to
uninstall and re-install the drivers in compatibility mode. Here is the steps:

• Go to your manufacturer’s website
  and download the Driver’s setup file for your computer.
• Press Windows Key + R on your desktop screen to go to run box.
• Type devmgmt.msc and hit Enter.
• Under Driver, expand, then right click and select
  Uninstall.
• If you are prompted to Confirm then Confirm.
• Go to the location where you had saved your downloaded setup files of the drivers and
  right click, then select Properties.
• Select Compatibility Tab.
• Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
• Let the driver to install and then check the functionality.

Keep us informed about the status of the issue and let us know if you need further assistance and we’ll be happy to help you.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.