Windows 10: Mouse and keyboard not working on loging screen

Hello,I've read several threads about this issue but I couldn't solve it myself. So what happened I played a game and alt tab to my browser where I had a lot of tabs opened and I opened some more reaching 98% memory I didn't realise it at the time but I've started using my pagefile for memory...Then I got back into the game and experienced massive lag so I decided to exit game start again. At that moment i saw that even tho i stopped the game my pc was still strugling Opened task manager to see that the game is still running and using 100% of my HDD through pagefile so i ended the process but

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Mouse, keyboard, and touch screen suddenly not working

Hello,

I realize the inconvenience you are facing in accessing the mouse, keyboard, touchscreen on your device. Do not worry we will help you with this issue.

I would like to inform that this issue might have occurred due to outdated/ corrupted drivers on your device.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Have you made any hardware/ software changes to the operating system prior to this issue?
• Are you able to access the device using external mouse and keyboard (Confirm to us)?
• Are you able to boot the device to Safe mode with Networking?

If you are able to access the desktop using external mouse and keyboard, try the below troubleshooting steps and check if it helps.

Step 1: Update the keyboard drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Keyboard.
• Right click on the Keyboard driver and click on
  Update driver software.

Step 2: Update the Touchpad drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the drivers and click on Update driver software.

Step 3: I suggest you to update the drivers for touch feature in Device Manager:

Steps:

• Right click on Windows key from the desktop and click on
  Device Manager.
• Expand Human Interface Devices, right click on the
  Touch screen driver and select Update Driver Software.

Hope it helps. Reply to the post with the required information and updated status of this issue for further assistance.

Thank you.