Windows 10: Mouse and Keyboard Won't Work

We have HP Pavilion Desktop, running Windows 10. Recently, the mouse and keyboard abruptly stopped working at the time! I turned off the pc, waited a few minutes, turned it back on - nothing. Changed the batteries in both. Still dead. Six and a half hours later, they came back on. This has happened twice in the past 2 weeks. We do not have any kind of diagnostic program running, especially on those 2 devices. Can anyone suggest what is causing this?

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Unresponsive Mouse and Keyboard in Windows 10

Hi,

One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

• Pres Windows+X key on your keyboard.
• Select Device Manager.
• Locate the mouse and keyboard drivers, right click, then click on Update.

If you need further assistance, don't hesitate to reach out.

 

Monitor, Keyboard and MOuse not working

You can try these troubleshooting steps: Monitor, mouse, and keyboard don't work