Windows 10: Mouse and touchpad not working

So earlier today i noticed that my mouse wasnt working and i thought it was a battery issue(using a wireless) but when i tried my touchpad its nit working too. I tried searching in google how to fix it but none of it worked, from updating the driver,system restore and the problem still happens in safe mode. I check the device manager and i noticed that under mice and other pointing device only my wireless mouse is recognize and as soon as i unplug the mouse, the mice and other pointing device completely dissappear in the option. Even though the mouse is recognized it doesnt work. So what could i do to try to fix it?

:)

 

Mouse and touchpad not working.

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Steps 1: Run Hardware and device troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your devices. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Step 2: And also try to update the touchpad and Mouse drivers from the manufacturer web site and check if it helps.

Refer the link below and check if it helps.

How to: Install and Update drivers in Windows 10

How to: Install and Update Hardware Drivers in Windows 10

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

touchpad right-click stopped working after recent windows 10 upgrade(s)

To solve click on
Touchpad Stopped Working solutions or try to download latest touchpad driver for your laptop or enable touch bad from Touchpad by going to Mouse & touchpad and click on Additional mouse options.

 

Hi cauyao615.

Might I suggest unplug all USB devices. Unplug power cord and remove battery. Press and hold power button for 30 secs.

Re-assemble, do not plug in any USB devices. Boot. Test.


Ken

 

Hey did exactly what you suggested and the first time i did it the mouse cursor became visible, it was at the center of the screen but i still couldnt make it move with the touchpad and i plugged in my usb mouse and that doesnt work too. I did it a few moret times but cursor never showed up again and still could make either the touchpad or the mouse to work. Do you have anymore suggestion?

 

Bump anyone got any suggestion on how to fix my problem? My touchpad not being on the mice and other poiting devices really bothers me, i think its malfunctioning and hi-jacking my mouse to function

 

A good way to start in diagnosing these kinds of problems is to first determine whether you are dealing with a hardware problem or a software (Windows or driver) problem.

The best way to do that is to download a copy of Ubuntu to a USB stick. Ubuntu is a stand-alone Linux operating system. You can run (boot) Ubuntu off the stick, so you do not need to install it on your hard drive.

If your problem disappears while in Ubuntu then you will know that it is a software problem.
If the problem still happens in Ubuntu then it is defective hardware.
Know which it is will determine what your next steps will be.