Windows 10: Mouse disconnecting and this hardware error occurs

Discus and support Mouse disconnecting and this hardware error occurs in Windows 10 Customization to solve the problem; SourceWindowsSummaryHardware errorDate‎25/‎06/‎2022 14:37StatusNot reportedDescriptionA problem with your hardware caused Windows to stop working... Discussion in 'Windows 10 Customization' started by T4nxz, Jun 25, 2022.

  1. T4nxz Win User

    Mouse disconnecting and this hardware error occurs


    SourceWindowsSummaryHardware errorDate‎25/‎06/‎2022 14:37StatusNot reportedDescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 144Parameter 1: 101eParameter 2: ffff9100fc7c79a0Parameter 3: 0Parameter 4: 0OS version: 10_0_19044Service Pack: 0_0Product: 256_1OS Version: 10.0.19044.2.0.0.256.48Locale ID: 3072

    :)
     
    T4nxz, Jun 25, 2022
    #1

  2. Issues with accessing mouse after disconnecting XBox One Controller on Windows 10

    Hi Harley,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand the inconvenience you are facing in accessing the mouse after disconnecting the Xbox Controller on your device. We will help you in resolving this issue.

    Let us know the following to assist you better with this issue:

    • What is the make and model of your device?
    • Were you able to see any error code/ error message of this issue?
    • Is this issue confined only with disconnecting the Xbox?

    This issue might have occurred due to corrupted/outdated drivers. Try the below troubleshooting steps and check if it helps.

    Step 1: I suggest you to run
    Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    • Press Windows key from the keyboard, type
      Troubleshooting and select it.
    • Click on view all option on the upper left corner of
      Troubleshooting window.
    • Select the Hardware and Device options from the list.
    • Click Next to run the Hardware and Device
      Troubleshooter.

    Step 2: Update the Touchpad drivers.

    • Right click on Windows key,
      select Device Manager.
    • Expand Mice and other pointing devices.
    • Right click on each of the driver and click on
      Uninstall.
    • Hard restart the computer as mouse doesn't work.

    Hope it helps. Get back to us with an updated status of this issue for further assistance.
     
    Deepika Gowda, Jun 25, 2022
    #2
  3. Kem Mon Win User
    Mouse

    Hi,





    There are a lot of possibilities why the issue occurred. To isolate this
    matter, we have some questions for you:




    • When did this issue start?

    • Were there any changes made before the issue occurred?

    • Have you tried using
      the mouse to another computer?

    • Have you checked if the drivers are updated?

    • What troubleshooting steps have you done so far?



    We suggest that you run the Hardware and Devices Troubleshooter and check if there are any changes. To run the Troubleshooter,
    follow these steps:




    • On the search bar,
      type Troubleshooting
      and hit
      Enter.

    • Choose
      Hardware and Sound.

    • Click on
      Hardware and Devices
      to
      run the troubleshooter.



    If the issue still persists, kindly post
    us the screenshot
    of the diagnostic result of the troubleshooter.



    We'll be waiting for your response.



    Regards.
     
    Kem Mon, Jun 25, 2022
    #3
  4. Mouse disconnecting and this hardware error occurs

    Mouse Disconnects, Cursor Dissapears

    Hi Aaron,

    Sorry for the inconvenience caused. I will certainly assist you.

    Please answer the below question to assist you better.

    What is the make and model number of the system?

    I suggest you to follow the below methods and check if it helps.

    Method 1: Hardware Troubleshoot

    Windows 10 has a built-in troubleshooter to check and fix issues with mouse. I would suggest you to run this troubleshooter to check if the issue is with your hardware.

    Refer these steps:

    • Press Windows key +X, select
      Control panel
    • Change the view by option on the top right to Large icons
    • Click on troubleshooting and click on the
      view all option on the left panel
    • Run the playing Hardware troubleshooter
    Method 2:

    I suggest you to update all the drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

    • Press “Windows + X” and select
      Device manger
      .
    • Select Mouse and expand the driver icon.
    • Right click on the driver icon and click on
      Update
      .
    • Follow the onscreen instructions to update the driver.
    Hope this helps. Please reply us back if you need any assistance further.
     
    Anup Karkal, Jun 25, 2022
    #4
Thema:

Mouse disconnecting and this hardware error occurs

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