Windows 10: Mouse disconnecting and this hardware error occurs

SourceWindowsSummaryHardware errorDate‎25/‎06/‎2022 14:37StatusNot reportedDescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 144Parameter 1: 101eParameter 2: ffff9100fc7c79a0Parameter 3: 0Parameter 4: 0OS version: 10_0_19044Service Pack: 0_0Product: 256_1OS Version: 10.0.19044.2.0.0.256.48Locale ID: 3072

:)

 

Issues with accessing mouse after disconnecting XBox One Controller on Windows 10

Hi Harley,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the mouse after disconnecting the Xbox Controller on your device. We will help you in resolving this issue.

Let us know the following to assist you better with this issue:

• What is the make and model of your device?
• Were you able to see any error code/ error message of this issue?
• Is this issue confined only with disconnecting the Xbox?

This issue might have occurred due to corrupted/outdated drivers. Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run
Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device
  Troubleshooter.

Step 2: Update the Touchpad drivers.

• Right click on Windows key,
  select Device Manager.
• Expand Mice and other pointing devices.
• Right click on each of the driver and click on
  Uninstall.
• Hard restart the computer as mouse doesn't work.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

Mouse

Hi,





There are a lot of possibilities why the issue occurred. To isolate this
matter, we have some questions for you:

• 
  When did this issue start?
  
• 
  Were there any changes made before the issue occurred?
  
• 
  Have you tried using
  the mouse to another computer?
  
• 
  Have you checked if the drivers are updated?
  
• 
  What troubleshooting steps have you done so far?
  

We suggest that you run the Hardware and Devices Troubleshooter and check if there are any changes. To run the Troubleshooter,
follow these steps:

• 
  On the search bar,
  type Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Hardware and Sound.
  
• 
  Click on
  Hardware and Devices
  to
  run the troubleshooter.
  

If the issue still persists, kindly post
us the screenshot
of the diagnostic result of the troubleshooter.



We'll be waiting for your response.



Regards.

 

Mouse Disconnects, Cursor Dissapears

Hi Aaron,

Sorry for the inconvenience caused. I will certainly assist you.

Please answer the below question to assist you better.

What is the make and model number of the system?

I suggest you to follow the below methods and check if it helps.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with mouse. I would suggest you to run this troubleshooter to check if the issue is with your hardware.

Refer these steps:

• Press Windows key +X, select
  Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the
  view all option on the left panel
• Run the playing Hardware troubleshooter

Method 2:

I suggest you to update all the drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select
  Device manger.
• Select Mouse and expand the driver icon.
• Right click on the driver icon and click on
  Update.
• Follow the onscreen instructions to update the driver.

Hope this helps. Please reply us back if you need any assistance further.